Review summary

Lebara Mobile (FR) has room for improvement based on customer feedback. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.

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JM

José Manuel Rodrigues Artilheiro

1 out of 5 stars
Well 1 STAR because there's no zero…

Well 1 STAR because there's no zero stars. Be aware of this Lebara scheme ; I dont have a contract i buy manually a bundle meaning im intittled to buy it when i want is not a contract is buying a service but im told by Lebara costumer service that automatically it will renew himself ????? Wait a second i dont have a monthly contract i buy a service manually that last 30 days but its me that choose when i want yo buy it . But gets even better one day BEFORE expiry my bundle Lebara automatically charge me the same bundle i bought previously without my permission . Meaning its FRAUD im being charged a service whithout being provided the service itself because didnt expire yet . How can this be possible ??? Again i dont have a contract !!!! Its a bundle there's no subscription or fix payments thats why you buy it when you want but still Lebara charge you like a monthly contract. Dont fall in this shit cancel Lebara payments in your bank app and only switch it on when YOU decide to buy the bundle not LEBARA charging you 24 hours in advance and without your authorization. Dont use the APP cancel erase it frpm your phone if you buy bundles they will take your money without your permission this is illegal AGAIN i buy a bundle not a monthly contract

T

Theo

1 out of 5 stars
I had switched to Lebara a year and a…

I had switched to Lebara a year and a half ago and everything was smooth up till end of May 2025 when I noticed that my data was disappearing from fourth of June till fourth of July. I have spent on Lebara £75 just to add data so I was buying plans to have data. The best was that in four days time in three days time, sorry I’ve used 50 giga data. Is that possible? Lebara is coming the customer with the data and when I made a complaint they gave me five giga data back then all of a sudden that’s gone And on my account I’ve got extra 20 gig and after 2 1/2 weeks that I was waiting for someone to contact me they decide to contact me on Sunday 2 o’clock just before lunch with my family to tell me that I have to keep my mobile data off when I am on Wi-Fi They think they talking to a child even my children on TikTok they don’t use that much data they reinstalled some of my data back even though I explained that I need to travel and I need data on my phone. I haven’t been planning to change network but now definitely I’m leaving Lebar I’ve been with Vodafone with sky with EE with O2 never ever ever. I use more than 30 GB per month of data. I always have spare data in the end and Laura 50 GB the disappearing in three days what is your secret? Lara? Tell it to the customers guys go away don’t go near

MP

Maylis Petitcol

1 out of 5 stars
Scam asking for details and then hanging up when given

i bought a lebara recharge and impossible to activate it after i gave all my details on the phone the network suddenly stops. I tried to contact lebara in all the way possible (phone, email, chat from laptop, chat from app but impossible to get a reply from them.

W?

Welldone ?

1 out of 5 stars
Sim swap by scammers just asking for…

Sim swap by scammers just asking for pac code, no proper i.d. Failure on lebara security, I should need to authorise. They said extra security put in place, but happened again. UNBELEIVABLE And lebara if you want to contact me don't call my number it is still with the scammers. OK on Day 3 still waiting for lebara to return my number,multiple checks to ensure my i.d. when asking for details where was that security on the number porting. Yesterday told the team would contact me in a couple of hours.. Nothing..contacted today by chat told 48 to 72 hours. TERRIBLE SECURITY AND SERVICE............................................................ Day 9 still no return of my number. No contact from lebara for days. YOU HAVE BEEN WARNED ABOUT THE CUSTOMER SERVICE PEOPLE. DON'T USE.

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All reviews

238 total • Write a review

Showing 151 - 160 of 234 reviews
PM
1 out of 5 stars

Absolute rubbish

Absolute rubbish. Poor customer services. Constantly making mistakes. Very. Very disappointed

Date of experience: January 11, 2024

MA
1 out of 5 stars

Please DO NOT PORT into LEBARA, they do not know how to do it properly.

Ported into Lebara on 6 Nov 2023 from Lyca. Since then, incoming calls from Lyca network does not reach me. Tested via folks to understand incoming calls from Vodafone, BT, EE, Lebara are working fine. Raising complaints since then almost daily & get a confident response - Issue will be resolved in 24 hours time. They took 3 weeks to accept it was a porting issue. Sent a replacement SIM, made me reset my phone & network umpteen number of times - hard luck - nothing resolved the issue. If you want crisp information of issue, please refer below for the complaint numbers given by your customer services team. CAS-1573873-H5L3B7 CAS-1581328-P7C0R6 Update 20-Dec-2023 ================ Nothing much changed other than someone making a call with more re-assurance. Those re-assurance also stopped after Day 2. The customer care easily washing their hands - issue is with Lyca which Lebara team cannot resolve. Update 05-Jan-2024 ================ Nothing much changed. It has been 2 months. Lyca-EE, Lebara-Vodafone : They all are minding their own business. Update 10-Jan-2024 ================ Complain re-raised (yeah they just close the previous complant without validating with me as resolved) on 05-Jan-2024 is CAS-1677460-L6N5L7. On 10-Jan-2024 had to raise new complain CAS-1696478-D9G4H3 as previous one they wish to close without any resolution, but they think it is resolved. Wastage of time for both sides. Incompetent people. Customers - beware - you are at the mercy of fate !

Date of experience: January 10, 2024

sr
1 out of 5 stars

Hang up Chicken & The Inspector calls

I have had to spill my guts here because I know a complaint to Lebara won't do any good. I signed up for a MSE deal SIM never arrived. No explanation. When I called I was told it was due to a "technical reason" when I asked what the reason was i was told they had already said and jt was a technical reason. I'm sure we both knew it got cancelled because it was too good a deal. They then proceeded try and sell me a contract for double the price. But what really peed me off was the customer services lady played a game of hangup chicken because if she hung up I could fill a survey out on her. In the end she put me on endless hold to avoid it. Dirty tricks. I don't want to be all Inspector Calls and grass her up.

Date of experience: January 6, 2024

Gg
5 out of 5 stars

Transferring to Lebara

Contrary to most reviews on trustpilot, I have had no issues with Lebara. Sim arrived next day, popped it into an old phone and activated straight away by making a call. Got PAC number from old network, went to Lebara website, used help pages to guide me through porting. Just need Lebara temporary mobile number, PACcode and then choose a date for porting. Put new Sim in Phone and ported today with no issues. Advise to check mobile data settings on help file and edit those on phone to change from the Vodaphone network to Lebara.

Date of experience: January 3, 2024

SN
5 out of 5 stars

Jeg har haft mobilabonnement hos Lebara…

Jeg har haft mobilabonnement hos Lebara i mange år og er helt tilfreds. God kundeservice og billige abonnementer. Fin dækning.

Date of experience: December 19, 2023

MW
1 out of 5 stars

Lebara Total Letdown

Hi, I recently went abroad to Spain(Costa brava) but while I was there I was unable to use any data on my iPhone 14 Pro. I contacted Lebara live chat on the Sunday 26th Nov 2023 & I was asked to change some settings on my phone & restart it. I did all this but was still unable to use data. I was asked to manually connect to Telefonica, but was unable to do this because it wasn’t an available network. The agent then rang me & asked me a few questions, but I still could not receive data. In the end I was told the problem would be passed to their technical dept & should be fixed in 3 days, which it wasn’t. I contacted Lebara live chat again on Thurs 30th Nov 2023 & had to go through a lot of what I had already done on the previous contact & still with no success. In the end I was told the problem would be escalated to a higher dept & would be fix in 24hrs or at worst 48hrs, which it wasn’t. When I returned to the uk, I contacted Lebara again through live chat to complain about the problem I had experienced. The agent apologised for this & offered me £5 compensation for the extreme inconvenience I had experienced. I declined this & asked for my complaint to be escalated to a more senior level. The agent said they will do this & I will receive a call later that day, which I didn’t nor to my knowledge did I receive a call anytime after that. Lebara seem to take great pride in saying how great a company they are & splashing WHICH logo’s all over their website, but unfortunately the experience I have received is nothing short of woeful. I was left without any data the whole time I was in Spain & still to this date, no explanation as to why they could not fix the problem. I now have no faith in Lebara being able to provide me with date while I’m abroad, which is essential for me as I keep all my holiday doc’s on my phone, so I will have to change provider before my next trip. I will say that while I’m in the UK I have not had a problem with Lebara, so have never had to contact their customer service. This has now been fixed by me simply suggesting swapping the SIM card.

Date of experience: December 14, 2023

PP
1 out of 5 stars

Horrible company

Horrible company. Buy a new promo plan and want to switch your current number to it? Too sad they know they can make more money by forcing you to stay on your non-promo plan and preventing you from changing numbers within lebara just for profit. They use misleading tactics to get you to top up your balance thinking you can use the balance to pay for your current plan? Too sad, you're wrong the balance top-up is worth literally 50% of a normal plan renewal. Absolutely atrocious and horrible please just another carrier

Date of experience: December 14, 2023

HB
1 out of 5 stars

Jeg er gentagende gange blevet ringet…

Jeg er gentagende gange blevet ringet op af en med taletidskort fra Lebara, og vedkomne ligger røret på.

Date of experience: December 14, 2023

DG
1 out of 5 stars

Unprofessional and incompetent

They are the most unprofessional and incompetent company I have ever worked with. They have sent me an empty SIM card, although I have paid 7€ for the offer (7 GB, unlimited calls, etc.) on their official website. Basically, I was unable to activate my SIM card so I conntacted them and they told me to go to the nearest shop to activate it. For activation I had to pay extra 5€ and then the guy told me that the card is empty (no saldo) and that I should pay for a new bono. After 15min talk to one of their agents, they promised me the refund, but I had to send them via WhatsApp the bill for 5€. When I did that I had to explain everything again to a new agent that said that right now their system is updating and she is unable to assist me. I am still waiting for them to finally do something! Unbelievable!

Date of experience: December 12, 2023

ES
1 out of 5 stars

Data ending quickly

For the first time I was extremely disappointed with my Lebara plan. I purchased a 90-day plan on the website and the credits for the first month ran out much earlier than normal. To my surprise, the credits for the following months were blocked. Which is not explained in the application I purchased. I didn't imagine that my data would run out so quickly and that lebara would block the data. It doesn't make sense for me to have to buy adds on if I still have data. I'll buy more when all my data is gone. I am extremely dissatisfied and feel deceived.

Date of experience: December 7, 2023

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