Medical Alert
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Refund Not Prorated
My mother in law did not like the device since she could not hear very good when talking with the operator, so the device was returned, fair enough. I was provided a label for returning the device from customer service. So after waiting 3 weeks or so for a refund on my CC. I then called customer service on 12/30/24 they said they received the unit on 12/9/24. I asked why I did not receive a refund, they said that you have to call and request a refund... This is ridiculous a policy. I said OK when will I get my refund, then stated that I have to wait another 30 days...!!!!!. So I finally got my prorated refund for the amount $414.55 on 2/9/25.I paid $698.40 on 11/12/24. So it was only used for a week, they received on 11/9/24 lets say a month worth of service. If you do the math the prorated refund should have been around $640. I was shorted $226. Stay away from this company. We went to medicalert.org and are very happy, plus it is cheaper. Also read the terms & condition nothing is mentioned about refunds, in fact if you ask the sales person they will refer to you to customer support.How could a salesperson not know there refund policy Buyer BEWARE.