Medical Alert
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I would strongly advise against using Medical Alert…
I would strongly advise against using Medical Alert for medical alert services. After the passing of my grandmother in July 2024. We were charged for the annual service in Aug, and we’ve encountered nothing short of a nightmare when trying to cancel the service and request a refund. From the moment we reached out to inform them of the situation, we were met with inconsistent and often contradictory information. Each representative provided a different answer, leading to confusion and frustration. It became clear that there was no clear procedure in place for handling these sensitive circumstances. The most frustrating part of this entire ordeal has been their refusal to issue a refund, despite multiple attempts to resolve the matter. We've been passed from one department to another, with no one taking responsibility for the situation. It feels as though they are doing everything possible to avoid addressing our concerns. We understand that businesses have policies, but there should be a level of empathy and professionalism, especially during such a difficult time. The lack of communication, poor customer service, and outright refusal to help have been incredibly disheartening. It's disappointing to see that a company that should prioritize safety and care fails to show the same level of concern when it comes to treating grieving customers with respect. If you're looking for a reliable, compassionate service, I strongly recommend you look elsewhere. The way we’ve been treated by Medical Alert is unacceptable, and I hope they take this feedback seriously. This is by far one of the worst companies