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I am SO disappointed with this company
I am SO disappointed with this company. I ordered my mom a landline device and exchanged it for a cellular device. They sent me the wrong one, so I requested another one. I sent both the original and first replacement back. We received a statement that did not show the returns and a bill of over $1100. I called them 2 days ago and they were going to review returns and asked me to call back in 8 days. Today, they have called my mom, my brother and I (who are the 2 people to call), repeatedly every 20 minutes about this bill! I spoke to them and told them this was unacceptable. They said it was automated and they couldn't change. Don't tell me that there is not an override or a pause they can put on an account to stop calling while THEY are researching billing errors on their end. Obviously we purchased this product because my 81 year old mom has mobility issues, and now they have her rushing to the phone to see what local person is calling her. Unfortunately we paid a year in advance, but when we are close the renewal we will be going elsewhere.