9 months ago
We wanted a lifeline for our 92 year old mother who lives alone. I placed an order for a landline system. We live in rural NH and there is no cell signal where we live. I was sent a cellular unit.... See more
10 months ago
After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother never used, simply because it did not arrive at the warehouse within the stated 15-d... See more
10 months ago
these people particulary a "Mark" who is indian keeps harassing me called over 20 times i had to get a robo blocker now it blocks all my calls i had to release robo today and guess what yepp you... See more
The device goes off when nothing is happening & several times in the middle of the night & just the other day my dad fell & it did not go off. Fortunately he was fine.
I received another message like this and already responded to it.
The young gentleman that helped us was great and he was very knowledgeable in doing his job and was very kind and considerate.
They had the Emergency Department here fast and they took over and got me to the hospital as fast as they as they could.
I was ina hospital when when my device was accidently activated so I was already in a safe place.
Works well and gives me confidence.
The arm button is very bad. It slides up and down on arm and often accidently goes off with movement of arm.
You can’t get through on the phone. You put people on hold and don’t tell how many people are ahead of you or how long the wait is. The pendant is awful. It keeps slipping and gets longer on its own and the black cord is disgustingly ugly. Your company has changed for the worse since you bought it from Philips. They were terrific. I don’t recommend it anymore. I recommended it when Philips owned it.
The EMTs arrived very quickly and they knew right away what to do
I felt safe. I used it twice &help was there very fast thank “GOD” I fell &. Could not grt up
Excellent customer service had to use the system several times
Carole is deseased
I fell in my bedroom. Medical Alert had help arriving within 7 minutes. Saved me and my day.
Pendant was not reliable, went through 3 and they charged a monthly fee. When I returned the unit it said to reach out in 14 days for refund. In the mean time they charged the credit card for the yearly fee. When I called they said it would take 30 days for the refund to show up.
they keep me informed
used button to call for help for wife. Ambulance came quickly.
It was everything I had hoped would happen if I ever needed your help. Thank you for instantly calling for the help I needed.
this services has worked for our family very well. several times my mom has fallen and the medical alert was sent to me and the fire dept very fast.
The system worked as I expected. I had to travel out-of-state and I was afraid to leave my father alone. He did indeed have an event while I was on the road and Medical Alert saved his life.
Everything went as it was supposed to work. Push the button, notice to family that button was pushed, call to person who pushed the button, no answer, first responders sent to home. Family notified first responders were sent, First responders used key lock and opened door with key. Proceeded with their protocol. Worked just as we were told.
Based on analysis of 58 reviews rated 1-2 stars for Medical Alert
“I called customer service and was on the line for 45 minutes”
“After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother n...”
“I found out that the policy bases the return date on when the device is received at the warehouse, not the date it wa...”
“After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother n...”
“After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother n...”
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Medical Alert is a provider of personal emergency response systems designed to ensure safety and support for individuals seeking peace of mind. Their offerings include both in-home and mobile systems that allow users to access trained response specialists 24/7, providing immediate assistance at the push of a button. The company caters to a diverse customer base, including seniors and individuals with medical needs, who value independence and require reliable access to help in emergencies. In addition to traditional home systems, Medical Alert offers a mobile solution and a smartwatch option, allowing users to remain connected and receive assistance wherever they are. The Medical Alert Connect mobile app complements these systems, enhancing user experience and accessibility. With a focus on dependable service, the company aims to empower users to live independently while ensuring they have support readily available when needed.
This profile hasn't been claimed by the business owner.
Medical Alert receives a mix of reviews, with a notable 75% positive sentiment. Many customers praise the service for its reliability and quick response times, highlighting the helpful and pleasant staff who assist during emergencies. Positive experiences include timely assistance during critical situations, providing peace of mind for users. However, there are significant complaints regarding customer service and billing practices. Several reviewers express frustration over deceptive charges, difficulties in canceling services, and unresponsive support when issues arise. Concerns about product reliability, particularly with fall detection devices, also surface, indicating potential safety risks. Overall, while many appreciate the service's responsiveness, the negative experiences with customer support and billing practices leave room for improvement.
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