Excellent prompt service and caring.
I rate the service as a level 5. Thanks for all you do.

9 months ago
We wanted a lifeline for our 92 year old mother who lives alone. I placed an order for a landline system. We live in rural NH and there is no cell signal where we live. I was sent a cellular unit.... See more
10 months ago
After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother never used, simply because it did not arrive at the warehouse within the stated 15-d... See more
10 months ago
these people particulary a "Mark" who is indian keeps harassing me called over 20 times i had to get a robo blocker now it blocks all my calls i had to release robo today and guess what yepp you... See more
I rate the service as a level 5. Thanks for all you do.
Peace of Mind for family when there is an emergency!! Medical Alert does a great Job!!!
I have used this company for a few years .Very good when you need them .Very quick to answer the call when you need them
I had to use the alert because of falling. Very useful for quick response. Thank you
Thank goodness I never have had to use it. Having it give me a sense of safety knowing that I could get help if it was needed.
Stuart was very professional and answered all my questions and concerns for my mother-in-law.
I have used the service by accident and purposefully several tines and I am completely satisfied. It gives me confidence living alone. EMS may take a few minutes depending on traffic, but the service did its job. I would like a better latch on the wrist button. It will fall off. Luckily I have found it each time.
They were fast to get the ambulances and notified my son,
I have always gotten help right away when I needed it. Medical Alert is the best thing to have. They have done an excellent job!
Rapid response!
Great service people are great
When my lifeline button fell on the floor because I dropped it by mistake, I received a follow up phone immediately. Very prompt service.
Prompt response Polite action
Alert always worked as it should
Caring people!
The hanging unit is a bit big. I wear it all the time but when i am just sitting and not moving, it goes off saying we detected a fall. It goes off at least 7 times a day even though i haven't fallen But if i actually fell, it would be a great idea.
The device is very sensitive I can cancel the call if I hit it by mistake. It is reassuring to me to know it is always there if I need assistance.
The response time is great. The responders are concerned, very effecient, and friendly. The only concern I have is that there is no long-term battery available. When you have to charge the medical alert every few days, there are a lot of times you don't have the medical alert on your body, or you forget that you have it on the chatger.
IT IS FINE!!
I lost power with the system prior to the GPS one and didn't leave my chair in case I had a fall. I feel safer knowing I won't have that happen again.
Based on analysis of 58 reviews rated 1-2 stars for Medical Alert
“I called customer service and was on the line for 45 minutes”
“After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother n...”
“I found out that the policy bases the return date on when the device is received at the warehouse, not the date it wa...”
“After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother n...”
“After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother n...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Medical Alert is a provider of personal emergency response systems designed to ensure safety and support for individuals seeking peace of mind. Their offerings include both in-home and mobile systems that allow users to access trained response specialists 24/7, providing immediate assistance at the push of a button. The company caters to a diverse customer base, including seniors and individuals with medical needs, who value independence and require reliable access to help in emergencies. In addition to traditional home systems, Medical Alert offers a mobile solution and a smartwatch option, allowing users to remain connected and receive assistance wherever they are. The Medical Alert Connect mobile app complements these systems, enhancing user experience and accessibility. With a focus on dependable service, the company aims to empower users to live independently while ensuring they have support readily available when needed.
This profile hasn't been claimed by the business owner.
Medical Alert receives a mix of reviews, with a notable 75% positive sentiment. Many customers praise the service for its reliability and quick response times, highlighting the helpful and pleasant staff who assist during emergencies. Positive experiences include timely assistance during critical situations, providing peace of mind for users. However, there are significant complaints regarding customer service and billing practices. Several reviewers express frustration over deceptive charges, difficulties in canceling services, and unresponsive support when issues arise. Concerns about product reliability, particularly with fall detection devices, also surface, indicating potential safety risks. Overall, while many appreciate the service's responsiveness, the negative experiences with customer support and billing practices leave room for improvement.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.