9 months ago
We wanted a lifeline for our 92 year old mother who lives alone. I placed an order for a landline system. We live in rural NH and there is no cell signal where we live. I was sent a cellular unit.... See more
10 months ago
After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother never used, simply because it did not arrive at the warehouse within the stated 15-d... See more
10 months ago
these people particulary a "Mark" who is indian keeps harassing me called over 20 times i had to get a robo blocker now it blocks all my calls i had to release robo today and guess what yepp you... See more
On my one and only experience with a fall, they were prompt and helpful although I didn't need hospitalization or any medical attention. Only needed a hand getting up.
Whenever I pushed my button you immediately called my daughter and she was there. It’s reassuring knowing there is always someone there to respond
The response was excellent and worked perfectly. Medical Alert also gave the correct door passcode to the fire dept., but unfortunately the fire dept. was not the first on the scene, it was the paramedics, and they did not have the code so they could not get in. If there was a way for the door passcode to be given to ALL first responders, that would be ideal.
CHEAPLY MADE USELESS BRACELETS MADE TO STAY ON WRISTS FOR 60 SECONDS--IF LUCKY!!!!
Questioned alarms when device called .
It has done what was needed. Monitoring has been helpful.
Called my daughter when needed.
Its good to know theres a relief of a squeeze away
What I dislike is the fact that you charged me $10 a month via my credit card for “protection” when I did not ask for it nor consent to being charged for it !
Went off once when I don’t think i touched it
Prompt response. Got me to hospital in an efficient manner. Very pleased.
Great service
The fast response of the fire department was a blessing. I was on the floor and couldn't get up.
Tech`s were very helpful assisting me, as i am in a wheelchair
When I was feeling pains in my chest, I thought I'd better get checked out at the hospital. I used my button to call Medical Alert and they sent the ambulance (and fire department) who were very helpful and got me to the hospital immediately. All tests proved nothing wrong with my heart.
responded quickly. and had ambulance here very timely
Response time was great and I was treated well.
You have always been there for me right away after a call. You Always contact my daughter (she likes that). You Always call and check on me after situation is resolved. to make sure I'm OK. BUT GOT CALL ABOUT DEAD BATTERY MONTHS AGO- Couldn't get response when called number. I don't know if it was battery in pendant or backup in base. I don't wear pendant at home, which is always, and my husband is always w/ me. He is the one the who always pushs button on the base when I've fallen. NOW, WHICH BATTERY IS DEAD AND HOW DO I REPLACE IT. AND WHAT IS THE CORRECT PHONE NUMBER TO CONTACT YOU.
Thank God I have been well, accidentally alarm goes off and your staff is really nice and very efficient
Only had to use it once, however knowing it worked gave me a piece of mind.
Based on analysis of 58 reviews rated 1-2 stars for Medical Alert
“I called customer service and was on the line for 45 minutes”
“After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother n...”
“I found out that the policy bases the return date on when the device is received at the warehouse, not the date it wa...”
“After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother n...”
“After being a member for 15 years, I was recently charged $198, plus a $72 service fee, for a device that my mother n...”
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Medical Alert is a provider of personal emergency response systems designed to ensure safety and support for individuals seeking peace of mind. Their offerings include both in-home and mobile systems that allow users to access trained response specialists 24/7, providing immediate assistance at the push of a button. The company caters to a diverse customer base, including seniors and individuals with medical needs, who value independence and require reliable access to help in emergencies. In addition to traditional home systems, Medical Alert offers a mobile solution and a smartwatch option, allowing users to remain connected and receive assistance wherever they are. The Medical Alert Connect mobile app complements these systems, enhancing user experience and accessibility. With a focus on dependable service, the company aims to empower users to live independently while ensuring they have support readily available when needed.
This profile hasn't been claimed by the business owner.
Medical Alert receives a mix of reviews, with a notable 75% positive sentiment. Many customers praise the service for its reliability and quick response times, highlighting the helpful and pleasant staff who assist during emergencies. Positive experiences include timely assistance during critical situations, providing peace of mind for users. However, there are significant complaints regarding customer service and billing practices. Several reviewers express frustration over deceptive charges, difficulties in canceling services, and unresponsive support when issues arise. Concerns about product reliability, particularly with fall detection devices, also surface, indicating potential safety risks. Overall, while many appreciate the service's responsiveness, the negative experiences with customer support and billing practices leave room for improvement.
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