Excellent customer service
Excellent customer service and attention to detail Annie and Maria along with Tyrell helped make the sale of our property in Gaisford Street go as smoothly as possible. Thanks Joe & Bridget

Last reviewed 1 month ago
A month ago
Renting through Martyn & Gerald is more stressful than managing the property yourself. They take their commission but don't look out for your interests. Tenant references is subcontract to third part... See more
Over a year ago
Leona! Leona was extremely efficient and helpful with an issue we had in our flat. The turnover of Leona contacting us to the contractor coming to sort the issue was extremely quick!
Over a year ago
What a great experience I had with Sophie at Martyn Gerrard. She couldn't have been more helpful from the moment I spoke to her on the phone when enquiring about a flat to rent.Sophie spent time findi... See more
Excellent customer service and attention to detail Annie and Maria along with Tyrell helped make the sale of our property in Gaisford Street go as smoothly as possible. Thanks Joe & Bridget
When I used Martyn Gerrard as lettings and management agents, Kelly at the Finchley office was always prompt, efficient and diplomatic when liaising with tenants. Helpful even after the arrangement ended. Much appreciated!
I had had one valuation already of 535000 from another estate agent who sat down with me and discussed selling points, anything I had to tell him about my flat etc. He was very polite and focused on what was good about my property. Martin Gerard on the other hand, despite evaluating the same property type on my very same road at 535000, told me my flat was worth 500000, despite at least three rooms being significantly larger than the one they valued at 535000. They had had many viewings for the neighbour’s property and feedback was around the smaller sized rooms. Common sense prevailing, I would have thought my flat could have the same audience - and offer the larger sized rooms. There was no real interest in my home and in fact more questions were asked about the flat above me, that they were very excited about ! The process of a valuation can be quite personal - you are entering people’s homes and making comment, please consider people better and be consistent in your pricing of properties.
Craig Thompkins, Raphael B, Ben, Fatmir and all the team at Martyn Gerrard did a wonderful job when selling our house in North London. They communicated brilliantly and were always on hand when we needed them. They gave us positive, realistic appraisals of value in a market they know inside out, and made sure to match up our house with buyers who had what needed (chain free, proceedable, committed to buying our lovely house with the funds to do it). Craig, Raphael, Ben and Fatmir were massively supportive, proactive, and kept in contact, as well as having great relationships with us and with prospective buyers. A high value property transaction requires genuine trust in the agent, and the MG team delivered that throughout. It was a brilliant service and l wouldn't hesitate to recommend Craig, Raphael, Ben, Fatmir and all the team at Martyn Gerrard.
Viewing to completion in just 6 weeks. Very swift process and excellent services.
Very good at what they do especially in North London. They got me a client to rent to in10 days Highly recommend
Zlatko and Jatin are the best estate agents I have come across in my search for a new home. They are very knowledgeable and polite people and have a great understanding of the market. They also know the value of the time and always willing to give that extra bit more to make their clients happy. I consider myself very lucky to have been dealing with those excellent professionals like Jatin and Zlatko.
Never had such a smooth renting experience. Special thanks to Daniel and Panikos who worked tirelessly to get everything done so we could move as soon as possible. From first enquiry to moving in just 5 days. Brilliant work everyone
Friendly, knowledgeable and professional. Helped understand my requirements and assisted in negotiating an agreement
Just wanted to say a huge thank you for organising the flat for my daughter so well, we have dealt with many letting agents over the last few weeks and have to say you were hands down the best in the area ! You were great at communication and supportive throughout the whole process. Not only that it was a quick process! My daughter moves into her new flat in just a couple of weeks and she’s very excited. If you are looking for a professional and reliable letting agent I would look at this company. I have dealt with many agents trying to find the right flat for my daughter and Martin Gerrard were the best.
Martyn Gerrard acted for me on the sale of a house in Southgate. I was impressed with how quickly they were able to find a large number of potential buyers. They arranged and managed a lot of viewings over a short period with no inconvenience to me. This led to several offers being received and they were able to advise on the factors I should take into account in choosing one to accept. They subsequently performed a useful liaison role and were always helpful and constructive when I needed to approach them.
This is a professional EA, esp. Declan is doing a really good job, he doesn't mind spending his time for the whole morning, had shown us a few house at similar price range, so that we can have an idea what we are looking for. The whole house viewing experience is pleasant.
Great experience due to the high degree of attentiveness and diligence of the employees of this particular company.
My review is for Daniel H, just wanted to say a big thank you for organising the flat for my daughter so well. We have dealt with many letting agents over the last few weeks and have to say you were hands down the best in the area ! Plus you don't lie like others.... truly genuine people. So big thanks for me :)
Lee Mckinson-English was very helpful, he is knowledgeable in his field, decisive but polite when we had a very tricky situation with our tenant. We are very thankful for his time and efforts.
We viewed a property listed with Martyn Gerrard last weekend. Maria kindly showed us around, she seemed knowledgable on the seller and the property which was helpful. Maria is welcoming, polite and has a positive attitude.
Lynsey was absolutely amazing showing us our new home. Right from the start, from the first time I called her to enquire about the house she was warm, professional and efficient and we managed to sort a viewing and offer all in one day! Whilst at the property she was super friendly and helpful showing us around and answering all our questions. She seemed very well informed about the property, landlady and surrounding area which was really refreshing and in comparison to all the viewings we went, this one really stood out and mostly all thanks to Lynsey's amazing work! Words are not enough to thank her for sorting us out with a brand new home. Thank you so much! Logan and Gavin
Jessica Simms and her colleagues were incredibly attentive, helpful and patient with all our queries and repeated viewings. They were quick to reply to any emails and made us feel very supported through the process. Would recommend 100%.
This review is about the MG team at North Finchley. It is led by Craig with support from Fatmir and Ben. They have facilitated the sale of our current property and the purchase of our new home with professionalism and good humour during the past few months ( May through early August ). Fatmir managed the important sales side at the beginning of the journey and skilfully achieved a good price for our current home. Craig was outstanding in negotiating a fair purchase price of the new property and has shown great skill in handling the turbulence of a long chain eventually assisting Exchange and Completion I thoroughly commend Craig and his team . Great Job
Martyn Gerrard and specifically Saad Saleem and Jessica Simms have consistently provided us with a professional and pro-active service through some testing times. Their hard work and commitment has been greatly appreciated and we are now close to selling all the houses in our latest development.
Based on analysis of 22 reviews rated 1-2 stars for Martyn Gerrard Estate Agents
“Still waiting for an outcome of my application/offer for a property on Wilton Road”
“Didn't look after their tenants instead took instructions from a fraudulent landlord who should not have an agency re...”
“When my daughter and I turned up to view a flat we had been sent details of I was in shock”
“Renting through Martyn & Gerald is more stressful than managing the property yourself”
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Martyn Gerrard Estate Agents is a well-established property services company located in North London, founded in 1964. The company specializes in a range of real estate services, including buying, selling, and letting residential properties, as well as offering commercial property solutions. With a focus on fulfilling clients' property needs, Martyn Gerrard provides comprehensive support through every step of the real estate process. Targeting both homeowners and investors, Martyn Gerrard aims to assist a diverse clientele in navigating the North London property market. Their services include property valuations, new home sales, and rental management, ensuring that customers receive tailored solutions to meet their specific requirements. The company's extensive knowledge of the local market positions it as a trusted resource for individuals and families looking to achieve their property goals.
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Martyn Gerrard Estate Agents receives overwhelmingly positive feedback, with many customers praising the efficiency and helpfulness of staff like Sophie, Leona, and Zlat. Reviewers highlight their excellent communication and responsiveness throughout the buying and renting processes, often noting how quickly issues are resolved. Many express satisfaction with the overall experience, stating that the agents go above and beyond to assist clients. However, a small number of reviews raise concerns about management and property maintenance, with complaints about delayed responses to urgent repairs and a perceived lack of advocacy for tenants' interests. Despite these criticisms, the majority of customers report a high level of satisfaction with the service provided. Overall, Martyn Gerrard Estate Agents is viewed positively by most clients.
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