Martyn Gerrard Estate Agents Reviews

Terrible company. Any communication is built on lies and hypocrisy. I do not recommend it. In more detail, I had to deal with the office located on East Finchley and everything was just terrible. It all started with a lie. Sofia showed us an apartment that needed renovation. Sofia said that the renovations and professional cleaning will be completed before arrival. When we arrived at the apartment on the agreed date, there was already a completely different person in the apartment. Sofia was not present and the apartment was not renovated. We were essentially forced to pick up the keys because this date was agreed upon earlier, and the rent began to be deducted from the date we picked up the keys. As a result, we could not enter the apartment for another two weeks precisely because repair work was being carried out. "Professional cleaning" from this company was also far from professional (the woman wiped the dust from the kitchen counter and smeared the dirt on the floor with a damp cloth). The cleaning did not even include washing the carpets, given that Sophia guaranteed that a professional deep cleaning of the carpets would take place. We had to clean everything ourselves (we had to buy a washing vacuum cleaner for washing carpets). Of course, no one returned the money to us during these two weeks. Martyn Gerrard blamed the landlord and the landlord said it was MG's fault. Any communication with this company was extremely unpleasant and unprofessional especially on the part of MG employees. They do not know the terms of their own contracts that they conclude and constantly try to make money in any situation. They constantly lie, are rude and treat the customer like the last piece of sh*t. I have a two-year contract with the condition that after the first year of residence, I can leave, provided that I notify the landlord two months in advance. They said that I have to live in the apartment until the end of the second year and I have no right to leave before then. As a result, I had to spend many hours of my time on the phone and by e-mail explaining to the company's employees the terms of the contract that they themselves were drawing up. They really didn't know the terms of the contract which is very unprofessional or they were trying to scam me again. In the end, I was forced to stay for another 3 months instead of two, but I recently received an email with my eviction date another month later. When I pointed out that this date was not correct, I was simply ignored. This is another of their features. They ignore any questions that are inconvenient for them or pretend to be stupid. These are exactly the people who, upon a clear question, will start telling you about the weather.

We have rented our apartment through MG for almost 7 years. We have given them the responsibility to deal with both the management and letting and during this period we've had one change of tenant. Their service has been excellent throughout and have promptly dealt with issues and kept us informed. I have complete confidence in them.

We had a great experience working with Maria Morar. She was incredibly nice, helpful, and responsive, arranging all the viewings and handling communication with the seller. We could really see the hard work she put in to help seal the deal. Highly recommend!

We are thrilled to have Gabriela overseeing our rental property. She understands the concerns that arise and effectively negotiates fair solutions that satisfy both the landlord and the tenants. Her professionalism and communication skills are outstanding. As a client of Martyn Gerrard, I can confidently say that we are very pleased with the service Gabriela provides.

Southgate Branch Excellent service and kept me informed the whole way through.

Very professional service. Zoe has been extremely helpful, professional and responsive. Especially, when a very complicated issue arised, she was proactive in finding solutions. Highly recommended!

I am so grateful to the staff at Martyn Gerrard Kentish Town. They sold my property speedily with such professionalism and hard work. The whole team were friendly, polite and very knowledgeable about the local area and property values. They sold my property with ease and incredible negotiation skills with all the parties involved. They got me such an excellent price I was so pleased. I would really recommend Martyn Gerrard estate agents Kentish Town if you are thinking of buying or selling local to them. I am extremely impressed and grateful to them and they were so nice and friendly to deal with. Thank you. Di W.

I wouldn't bother, the tenancy management is very poor. No secure letter boxes, dangerous fire risk materials left all over the communal areas of the block.......etc, etc etc

Maria, Annie and the team in Kentish Town did a tremendous job of selling our flat for us. They were really open and transparent with us throughout the process, showed so many people round and gave us some really good advice. They were also really nice to deal with. I've dealt with estate agents before who made me feel a bit 'ugh' about the whole thing - but this was the complete opposite of that. I can't recommend them enough - thank you guys!

Having recently sold our property, Stewart and his team both in the Whetstone and Barnet offices were incredibly supportive. They helped us to navigate the whole selling process and clarified anything that we were unsure about. They were extremely professional, always on hand to answer any questions we had and secured a buyer very quickly. We would highly recommend using Martin Gerrard when selling your property.

We dealt with both Maria and Annie and they were both excellent - attentive, clear, efficient and prompt in all our dealings. We exchanged and complete in record time.

Oliver from the Finchley office was so helpful! He listened to all of my requirements very carefully and took time to show me properties that were a great fit. If you are searching for a rental in Finchley I highly recommended Oliver - he is a breathe of fresh air in what can usually be a stressful experience!

Jade made my experience through this whole journey really smoothly, really quick, and with lots of respect

Martyn Gerrard were very helpful finding us a new home and when a small problem arose with the property they were very proactive in solving it. We would happily use them again

Daniel is very helpful and gave me a lot of great advice, even knowing that I was unable to use their letting service this time. He is very knowledgable and I would highly recommend speaking to him

I had an excellent experience working with Raph as my estate agent during the purchase of a flat in Crouch End. From start to finish, Raph was incredibly professional, attentive, proactive and kept me informed every step of the way. His knowledge of the area and the market was invaluable, and he was always available to answer my questions and provide guidance or help out. Raph went above and beyond to ensure that everything stayed on track, and I couldn’t be happier with the outcome. If you're looking for a reliable and dedicated estate agent, I highly recommend Raph!

Lynsey been fantastic since day 1.Really liked the way she sorted all and all available to help.thanks for been so supportive and always with a smile to help

I have just had what is probably my best Estate Agent experience yet with Martin Gerard in Crouch End. I popped in - without an appointment - to discuss my requirement in person & was met with a professional & friendly Agent - Usman. He listened to my specific rental requirement & instantly grasped why I wanted a particular kind of property & a nice, family orientated Landlord. We found my house on first go! And even though I don’t need to move for some months, the MG team discussed my requirement in detail with property owners & we seem to be an ideal match. Deal done & processed in 2 days. Overall, I dealt with three different personnel in the office. Anthony - Sales Manager, Usman & Claire from the Lettings Team. A great team. Anthony & I experienced a frightening accident on a street by the new property (on leaving my second viewing) where a young child had caught his hand in a Lime bike. I was impressed at Anthony’s swift action & kindness to the boy & his Grandmother. Again, a personal touch from clearly what is a great company, who know their market, understand their clientele from Landlord & Tenant perspective. Highly recommend!

After struggling for two years with other estate agents who failed to secure tenants for my property, I was relieved to find Martyn Gerrard Estate Agents more specifically Anthony. His positive attitude and proactive approach were refreshing. Within a few months, he successfully found suitable tenants, taking care of all the necessary paperwork and ensuring a smooth transition. I'm extremely satisfied with the outcome and would wholeheartedly recommend Anthony to anyone seeking a reliable and efficient estate agent.

I have always felt confident with Martyn Gerard. Zoe has been very helpful, polite and professional with any dealings. My renewals have always gone very well. Thanks for making it happen!