Martyn Gerrard Estate Agents
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Terrible company
Terrible company. Any communication is built on lies and hypocrisy. I do not recommend it. In more detail, I had to deal with the office located on East Finchley and everything was just terrible. It all started with a lie. Sofia showed us an apartment that needed renovation. Sofia said that the renovations and professional cleaning will be completed before arrival. When we arrived at the apartment on the agreed date, there was already a completely different person in the apartment. Sofia was not present and the apartment was not renovated. We were essentially forced to pick up the keys because this date was agreed upon earlier, and the rent began to be deducted from the date we picked up the keys. As a result, we could not enter the apartment for another two weeks precisely because repair work was being carried out. "Professional cleaning" from this company was also far from professional (the woman wiped the dust from the kitchen counter and smeared the dirt on the floor with a damp cloth). The cleaning did not even include washing the carpets, given that Sophia guaranteed that a professional deep cleaning of the carpets would take place. We had to clean everything ourselves (we had to buy a washing vacuum cleaner for washing carpets). Of course, no one returned the money to us during these two weeks. Martyn Gerrard blamed the landlord and the landlord said it was MG's fault. Any communication with this company was extremely unpleasant and unprofessional especially on the part of MG employees. They do not know the terms of their own contracts that they conclude and constantly try to make money in any situation. They constantly lie, are rude and treat the customer like the last piece of sh*t. I have a two-year contract with the condition that after the first year of residence, I can leave, provided that I notify the landlord two months in advance. They said that I have to live in the apartment until the end of the second year and I have no right to leave before then. As a result, I had to spend many hours of my time on the phone and by e-mail explaining to the company's employees the terms of the contract that they themselves were drawing up. They really didn't know the terms of the contract which is very unprofessional or they were trying to scam me again. In the end, I was forced to stay for another 3 months instead of two, but I recently received an email with my eviction date another month later. When I pointed out that this date was not correct, I was simply ignored. This is another of their features. They ignore any questions that are inconvenient for them or pretend to be stupid. These are exactly the people who, upon a clear question, will start telling you about the weather.