Marsh & Parsons Estate Agents
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Horrendous move in experience of a MANAGED PROPERTY
The WORST rental experience I have ever had from start to finish. In complete shock at the disaster we arrived to after paying almost £10,000 in upfront rent. We are totally stressed and upset from the experience we have had from Marsh and Parsons in Clapham South & Balham. The property had smashed and broken windows, no locks on any of the bedroom windows, the whole house had not been cleaned and smelt of animal faeces, smoke detector was hanging off the ceiling, carpets are filthy, grease dripping from the extractor fan, the list goes on and on. Not only had we taken time off work to move into the house yesterday, but we had furniture due to be delivered that we have had to pay to keep in storage for longer. We had parents/partners come down to help us move who also took time off work and it was a disaster. The whole experience has caused us so much stress and even after members of staff finally visiting the property, we have not been given a timeline of how long before we can move in. We are paying for hotels and staying in alternative accommodation as the house is not safe to move into, but the hotels apparently can't be compensated for!! I am in utter shock and disbelief about how this has been handled. The property manager has now actioned the works, which we appreciate, but this should have been done prior to us collecting our keys. It is illegal to have given us keys to a house in which is unsafe and unfit for purpose. This is an unfortunate experience we have had and would hope that no one has to go through this.