REFUND NOT COMING?
request number 107423609 - refund not coming.. when will it come man.. so many days?? Credit card not showing refund man.. DO IT NOW NAVEEN.
3.9
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile USA has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Happened 5th time in 2 years, No network and “threshold Limit reached”
Reference number 107557100 I had a family plan,removed a number for one month and 18th and 19th july tried to recharge it started giving error “threshold limit reached “ then on 20th July I added that number to same family again , received SMS about recharge but after that no network bars and sometimes SOS
Lyca failed to send me the QR code that…
Lyca failed to send me the QR code that I need to set up the eSIM on my phone. Nevertheless they claim the "plan activation" was successful. It was not successful for me. I have not received a usable eSIM.
SIM SWAP I ordered an ESIM little did I know I have to have a physical SIM
UPDATE 7/18/2025: after writing the previous review Lyca Mobile customer service did contact me. They offered me a refund for eSIM and informed me that I would have to purchase a physical SIM. They told me what I needed to do for a full refund. I did exactly as they asked and once again I have not heard anything. BAD CUSTOMER SERVICE I DO NOT RECOMMEND!! I decided to buy the esim card for like $12.86 which includes unlimited talk, text and data. I assumed the esim would work in my phone but it is not compatible. Shame on me for not checking first. This does not excuse Lyca customer service from blowing me off completely. I have called the number several times both times I finally got through I was hung up on. LIA the chat bot can't help me so it pushes me through to wait on agent who never answers. Oh and it states I can email them too only to be ignored once again. So I sit here day #4 with no solution. Not even an almost solution. I guess what I'm saying is their customer service sucks and they are making me feel like I'm not even a customer of theirs.
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Website
lycamobile.us
All reviews
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Showing 161 - 170 of 996 reviews
AP
I was a Lyca cUnauthorized billing/ improper deductions on the accountustomer few years ago and…
I was a Lyca customer and took 6 months promo plan, but they cancelled in 3 months and charged promo rate X 5 times charged for a month.
Date of experience: March 11, 2025
mm
since yesterday dealing with a…
since yesterday dealing with a question, finally today someone provided clear and complete info.
Date of experience: March 10, 2025
SJ
Unauthorized billing/ improper deductions on the account
I was a Lyca customer few years ago and had great experience with them. Based on my earlier experience, I ordered for another lyca sim in the month of August 2024. It was high data plan with an offer , making it to 12$ per month. I didn’t use it as my other network started working fine, realized and called to cancel the line on November 2024. Associate who spoke to me mentioned he would cancel the line and place a refund for unused months( this came out voluntarily from associate). Again in the month of Feb, 2025 I noticed a charge of 51$ on my credit card. Later verified happening even after submitting a cancellation request in Nov, 2024. When spoke to the customer care, seems my earlier cancellation request wasn’t approved(I wasn’t notified at all). And a new plan amount was charged. Requested associate to connect me to their supervisor which took forever. I have multiple issues with Lyca: 1. Improper or false communication. 2. Customer care availability/ assistance and time system takes to connect to a customer service. 3. Unauthorized billing/ improper deductions on the account. I would have rated ‘0’ if there was an option to do. Lyca should start valuing their customers. I am never going to be using/recommending Lyca again.
Date of experience: March 10, 2025
PR
Highly Professional and Helpful
I would like to express my sincere gratitude and appreciation to [ Omar ] for their outstanding support and cooperation. They demonstrated professionalism, courtesy, and efficiency in providing assistance. It was a great experience, and their service truly deserves recognition. I wish them continued success and all the best.
Date of experience: March 10, 2025
B
Brian
US
Worst service ever
Worst service ever. Text come in a day late service is horrible customer service is worse. It took them over 2 hours to release my line they wanted all kind of information they don't need I had to scream and scream to get them to release the line
Date of experience: March 8, 2025
S
One of the worst service ever faced
One of the worst service ever faced. To connect customer care need to wait minimum 45 minutes.
Date of experience: March 6, 2025
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