Lina is the best
Lina made my experience great.

10 months ago
The customer service representative who helped me was very knowledgeable and helped me with the issue.
10 months ago
Ordered a sim card and a prepaid plan. Upon completed payment the site returned a page with "Internal Server Error". The transaction was successfully completed (confirmed on my credit card statement... See more
10 months ago
Katastrof ,ringer kundtjänst kan knappt sitt egna jobb
Lina made my experience great.
Kiran resolves all my problems.
Excellent service! Kiran (32514) was of great help.
Lina was really helpful and quick to address my problem.
I had an issue with making an international call using my LycaMobile bundle. A customer service representative, Lina, did a great job by providing several alternatives to solve the issue, which worked in the end. Ms. Lina showed a great customer orientation, and problem-solving abilities which are critical in this area. I am very happy with my mobile network provider.
Jag pratade med kundtjänst och hon var en hjälpsam person. Tack Lena för att du hjälpte oss. Men jag pratade med en person som heter Bilal Ahmed som var ouppfostrad och ohjälpsam
very good and fast service, solved all questions quickly and competently. special thanks Lina!!! very good and knowledgeable professional who knows his stuff. rest assured that if you fall into her hands, the issue will definitely be resolved.
I have contacted customer support as my sim card stopped working, Lina from customer support has answered my questions and resolved the problem with ease.
Lina help me solve my problem
Lina is very helpful and patient with me. Great service!
Bra leverantör, trevliga proffisionella peronal...
The best customer support experience with agent Lina. She solved my issue in less the. 24 hours. Thanks Lina
She guided very well
Kiran guided me successfully to get the lyca network back in Sweden which was not there at all. Very prompt service from the Lyca team.
Bilal was very helpful
Great chat service. Patient and understanding. Really helpful.
Kiran 32514 was very helpful and patient with attending to all my queries!
I talked with Kiran and she is so nice and friendly. Very helpful and kind.appreciated her quick response and service.
allt bra!!! inga problem!
Lina has to help me to fix my issue. Lina is having good knowledge to fix customer issues.
Based on analysis of 107 reviews rated 1-2 stars for Lyca Mobile SE
“Customer support is very much unavailable, hiding behind a prerecorded message claiming "longer times than usual"”
“Upon completed payment the site returned a page with "Internal Server Error"”
“Ordered an e-SIM, payment cleared, but I received nothing”
“Although the standard response time is claimed to be five working days, I’ve waited over two weeks with no real resol...”
“The price is affordable”
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Lyca Mobile SE is a telecommunications company that specializes in providing prepaid mobile services, including international calling and high-speed data plans. The company offers a variety of kontantkort (prepaid SIM cards) designed to cater to customers looking for flexible and affordable mobile communication options without long-term contracts. Targeting both domestic and international users, Lyca Mobile enables customers to make low-cost calls within Sweden and abroad. The company also supports E-sim technology, providing modern solutions for customers seeking convenience and efficiency in their mobile connectivity. By focusing on competitive pricing and straightforward service offerings, Lyca Mobile SE aims to meet the diverse needs of individuals who prioritize cost-effective communication solutions.
Lyca Mobile SE receives a mix of feedback from its users, with a notable 77% of reviews being positive. Many customers praise the helpfulness and efficiency of the staff, highlighting representatives like Bilal and Eccee for their knowledgeable assistance in resolving issues quickly. However, significant complaints arise regarding the reliability of the service, particularly concerning the functionality of SIM cards while roaming, which has left several users frustrated and inconvenienced during travel. Additionally, issues with the webshop and customer support accessibility are frequently mentioned, with some customers reporting difficulties in canceling their plans and receiving timely responses. Despite the positive experiences shared by many, the recurring negative themes suggest that improvements in service reliability and customer support are needed.
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