Sandra was quick to check on my concern and inform me of the potential problem, she provided a clear estimated resolution time. The chat conversation was short and crisp!
good chat , very gentle is Sandra
Bilal was to the point in helping my queries
I am grateful to Sandra, she helped me to activate my bundle successfully!
Customer support engineer (Sandra): She helped me to solve my issue. She has a good knowledge on topic which I asked. She's looks very humble and service minded.
Sandra, was very helpful. She helped me by processing a refund which I was wrongly charged.
I loved the experience, everything was fast , clear and kind with (sandra) Thanks for the service
I've been having some issues with replying short codes, I've contacted the support and Sandra was very helpful to escalate the issue
Simple ,easy to navigate and chat , 2 great USP , Quick reponse time by Sandra on anwering the questions and understansing the problem quickly .great service
Number transfer to new SIM was easy. Sandra was helpful, easy to discuss with and fast. Great support from Lycamobile in general, especially since I contacted them a few times already since being a customer.
Även om inte jag kunde få något svar på min fråga (p g a omständigheter utanför ert ansvarsområde) så fick jag jättebra upplysningar av er medarbetare Jessica som kommer att vara värdefulla under min kommande resa. Tack!
The customer service "Sandra" was very nice and has taken my complaint seriously. She asked detailed questions about my issues and try to help me. I just hope the technical department will be the same and solve the problem.
Lina response ver quickly and give me a very good experience.
Tack Lina och bilal
Lina was amazing and fast and kind. Thanks for her.
I have contacting Lycamobile webchat and got clear and fast answers to all my questions from agent Lina. Thank you for a good job!
Very helpfull customer service (Lina)
Jag fick pprofessionell hjälp. Assistenten var väldigt trevlig! Jag fick svar på alla mina frågor och hon hjälpte mig att lösa problemet! Tack Sandra!!
Very good and quick to resolve my problem. Thank you
I am writing to express my appreciation for the excellent customer service provided by Sandra. I recently contacted your help desk to inquire about the status of my SIM delivery, and Sandra was the representative who assisted me. Sandra was extremely helpful, knowledgeable, and responsive. She quickly understood my concern and efficiently provided all the information I needed to track my order. I was impressed with her professionalism and willingness to go above and beyond to ensure my satisfaction. I wanted to thank Sandra for her outstanding performance and let you know that she is a valuable asset to your company. Her excellent customer service has made my experience with Lycamobile a positive one. Please pass on my appreciation to Sandra and recognize her for her exceptional service. I look forward to using Lycamobile's products and services in the future. Best regards
Based on analysis of 107 reviews rated 1-2 stars for Lyca Mobile SE
“Customer support is very much unavailable, hiding behind a prerecorded message claiming "longer times than usual"”
“Upon completed payment the site returned a page with "Internal Server Error"”
“Ordered an e-SIM, payment cleared, but I received nothing”
“Although the standard response time is claimed to be five working days, I’ve waited over two weeks with no real resol...”
“The price is affordable”
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Lyca Mobile SE is a telecommunications company that specializes in providing prepaid mobile services, including international calling and high-speed data plans. The company offers a variety of kontantkort (prepaid SIM cards) designed to cater to customers looking for flexible and affordable mobile communication options without long-term contracts. Targeting both domestic and international users, Lyca Mobile enables customers to make low-cost calls within Sweden and abroad. The company also supports E-sim technology, providing modern solutions for customers seeking convenience and efficiency in their mobile connectivity. By focusing on competitive pricing and straightforward service offerings, Lyca Mobile SE aims to meet the diverse needs of individuals who prioritize cost-effective communication solutions.
10 months ago
The customer service representative who helped me was very knowledgeable and helped me with the issue.
10 months ago
Ordered a sim card and a prepaid plan. Upon completed payment the site returned a page with "Internal Server Error". The transaction was successfully completed (confirmed on my credit card statement... See more
10 months ago
Katastrof ,ringer kundtjänst kan knappt sitt egna jobb
Lyca Mobile SE receives a mix of feedback from its users, with a notable 77% of reviews being positive. Many customers praise the helpfulness and efficiency of the staff, highlighting representatives like Bilal and Eccee for their knowledgeable assistance in resolving issues quickly. However, significant complaints arise regarding the reliability of the service, particularly concerning the functionality of SIM cards while roaming, which has left several users frustrated and inconvenienced during travel. Additionally, issues with the webshop and customer support accessibility are frequently mentioned, with some customers reporting difficulties in canceling their plans and receiving timely responses. Despite the positive experiences shared by many, the recurring negative themes suggest that improvements in service reliability and customer support are needed.
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