Transfer of old number
Requested to transfer my old number (lost the phone + sim) to the newly registered SIM. Kiran (32514) was very patient and handled the case aptly and resolved it.

10 months ago
The customer service representative who helped me was very knowledgeable and helped me with the issue.
10 months ago
Ordered a sim card and a prepaid plan. Upon completed payment the site returned a page with "Internal Server Error". The transaction was successfully completed (confirmed on my credit card statement... See more
10 months ago
Katastrof ,ringer kundtjänst kan knappt sitt egna jobb
Requested to transfer my old number (lost the phone + sim) to the newly registered SIM. Kiran (32514) was very patient and handled the case aptly and resolved it.
Lina helped me clarify all the doubts very fast
I was out of Internet data and internet was not working even after recharge. Kiran was very helpful in explaining the reason behind the data not being activated in spite of recharging sim card. He resolved the issue quickly and now everything is working fine.
Really appreciated the excellent service provided by a good service agent, Bilal in resolving package deactivation and refunding!
I had an issue with my LycaMobile but I mananged to get help from Lina with it. She was nice enough to take me step by step and explained well what I must do.
I recently encountered issue with my OLD Lyca SIM card and I was asked to swap the registration to new Lyca SIM. I have been speaking to multiple customer service agents from past one week, however no once could able to solve the issue. Today I spoke Regina from customer who instantly understood my problem and helped me resolve it with in now. Appreciate customer friendly service.
It's a great service.
My Agent is Lina
Lina . Good work. issues resolved quickly
net problem but solved in a nice way
The chat is really helpful, it allows you to get in touch with LycaMobile while finishing other errands as well. Anyway, the customer service experience was great. Lina was a very patient and clear communicator.
Bra kundservice! Fick hjälp av en trevlig tjej med namn Lina :
Very fast service. I talked with Lena and she provided me the right information. I hope in the future Lyca mobile will help me the same way. Thanks
Lina was quite helpful with her response.
Lina was great while helping me Thank you
Lina replied quickly and solved my problems!
Bilal Ahmad has shared the information to my expectation in very quick duration . Greatly satisfied.
Hey, just to let any potential customers know that, at the ARN airport, there is a lady handing out lycamobile SIM cards. If you approach her, she will not explain anything but ask for your identity and activate the most expensive bundle for you. Afterwards, she will ask for double the price. You should just get a free SIM card and go away, and the rest you can do it yourself. Though, the staff from lycamobile is helpful and they would look into the problem. Hopefully, no one would experience the same situation as me in the future.
Super good support ...special thanks to Lina.. it was very helpful 👍🏻
I asked to recover my old number (since I lost my phone) and Bilal was very helpful in solving my query.
Based on analysis of 107 reviews rated 1-2 stars for Lyca Mobile SE
“Customer support is very much unavailable, hiding behind a prerecorded message claiming "longer times than usual"”
“Upon completed payment the site returned a page with "Internal Server Error"”
“Ordered an e-SIM, payment cleared, but I received nothing”
“Although the standard response time is claimed to be five working days, I’ve waited over two weeks with no real resol...”
“The price is affordable”
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Lyca Mobile SE is a telecommunications company that specializes in providing prepaid mobile services, including international calling and high-speed data plans. The company offers a variety of kontantkort (prepaid SIM cards) designed to cater to customers looking for flexible and affordable mobile communication options without long-term contracts. Targeting both domestic and international users, Lyca Mobile enables customers to make low-cost calls within Sweden and abroad. The company also supports E-sim technology, providing modern solutions for customers seeking convenience and efficiency in their mobile connectivity. By focusing on competitive pricing and straightforward service offerings, Lyca Mobile SE aims to meet the diverse needs of individuals who prioritize cost-effective communication solutions.
Lyca Mobile SE receives a mix of feedback from its users, with a notable 77% of reviews being positive. Many customers praise the helpfulness and efficiency of the staff, highlighting representatives like Bilal and Eccee for their knowledgeable assistance in resolving issues quickly. However, significant complaints arise regarding the reliability of the service, particularly concerning the functionality of SIM cards while roaming, which has left several users frustrated and inconvenienced during travel. Additionally, issues with the webshop and customer support accessibility are frequently mentioned, with some customers reporting difficulties in canceling their plans and receiving timely responses. Despite the positive experiences shared by many, the recurring negative themes suggest that improvements in service reliability and customer support are needed.
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