Doesn't work properly sometimes 😕
Doesn't work properly sometimes 😕
4.1
Great
594 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile PT receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Top up happen automatically
Top up happen automatically . Though i already off the auto renew. This is robbery .
O tarifário é apenas para "agarrar"…
O tarifário é apenas para "agarrar" clientes, depois tudo é complicado... O chat vitual não resolve, o atendimento telefónico demora dezenas de minutos,... Os dados são péssimos! Onde os outros operadores têm 5G a Lyca Mobile tem 2G e GPRS... Por isso, não interessa ter 20GB...50GB... porque não consegues usar... enfim, só tenho pena ter colocado a crédito 60€ na conta (para reaver o dinheiro tens de fazer requerimento e esperar pelo menos 7 dias...), senão já tinha deixado a Lyca Mobile há vários meses... Só estou à espera de gastar o dinheiro da conta para passar o número para outro operador.
Network is very poor
Network is very poor
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
lycamobile.pt
All reviews
594 total • Write a review
Showing 541 - 550 of 590 reviews
RA
Thankk u so much!!
The Brazilian agent helped me a lot reconfiguring my internet, since the beginning of the call until the end he was super polite and very pacient and helpful, lycamobile has definitely the best internet plans.
Date of experience: July 30, 2021
A
ALAUDDIN
US
Eduardo Goncalves // Best Customer service assistant
Hi, I was made a call to customer service centre today and found one customer service assistant named Mr. Eduardo Goncalves. He is the best Customer service assistant ever I found in my life. He was highly experienced and very helpful. He solve my problem which was very hard to understand by someone virtual over the phone. I wish him success in future for best position on his life and of course Lycamobie to serve best and cheaper service.
Date of experience: July 30, 2021
BA
I've had a good experience overall and…
I've had a good experience overall and had good customer support from Miguel.
Date of experience: July 29, 2021
JW
Today nice help form girl Susana with…
Today nice help form girl Susana with internet issues, very friendly and helpful
Date of experience: July 28, 2021
AT
I put 15 euros to LycaMobile but never…
I put 15 euros to LycaMobile but never again had back the internet connection. Calling to their support, i was told that i have spend all the 15 euro at the same day, which is a lie. Terrible connection, terrible support.
Date of experience: July 28, 2021
LS
Mateu was fantastic he helped me all…
Mateu was fantastic he helped me all the time during the Sim swapping process, I'm very satisfied thank you!!.
Date of experience: July 23, 2021
RM
Muito contente com o suporte
Posso dizer que estou cada vez mais satisfeito com o serviço e o pleno suporte Em que o Lourenço me esclareceu minhas dúvidas o mais rapidamente, algo que não é qualquer operadora que o faz na hora
Date of experience: July 17, 2021
Ad
Imensa satisfação!!!
Bom dia!!! Quero expressar minha imensa satisfação por ter sido atendido pela colaboradora ( Tatiana Fernandes) pessoa muito atenciosa, simpática e altamente profissional, merece até receber uma promoção de cargo ou aumento de remuneração.
Date of experience: July 16, 2021
NT
Problema resolvido
A Lycamobile tem pacotes de chamadas nacionais e internacionais e dados a precos imbativeis e o servico de telecomunicacoes funciona muito bem. Tive um problema na compra de novos cartoes em lycamobile.pt. Por algum motivo a minha encomenda de 2 novos cartoes originou o envio de 4 cartoes. Recebi os cartoes em apenas 2 dias e nao consegui ativa-los. Comecei por contactar o live chat que nao me ajudou. Depois liguei varias vezes para a linha de apoio ao cliente e esperei entre 10 a 15 minutos para ser atendido; quando atenderam repetiram 3 vezes o seguinte e desligaram logo de seguida: -Lycamobile, em que posso ajudar? Devo dizer que nao havia nenhum problema com a ligacao e, mais tarde descobri numa pesquisa online que a pratica de alguns assistentes Lycamobile repetirem a mesma frase 3x e desligarem a chamada logo de seguida é conhecida. Liguei novamente e apos mais de 12 minutos em espera, nao consegui falar com nenhum assistente. Mais tarde voltei a ligar e fui atendido por alguem a quem expliquei o sucedido; Apos esperar em linha fui informado numa sexta feira que a pessoa responsavel nao se encontrava disponivel e que teria de aguardar pela proxima segunda feira e que iria ser contactado. O fim de semana passou e ninguem me ligou da Lycamobile. Tive de ser eu a ligar novamente e desta vez disseram-me que ia receber um email, uauuu! Apos varias chamadas e troca de emails que foram uma autentica perda de tempo e ja com vontade de desistir de tudo e pedir o reembolso total, falei numa ultima tentativa com Tatiana Fernandes que conseguiu desbloquear a situacao e resolver o problema, agradeco o seu profissionalismo. Conclusao: O servico de telecomunicacoes da Lycamobile é excelente mas o servico de apoio ao cliente tem demasiadas falhas e precisa de melhorar muito!
Date of experience: July 8, 2021
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