Doesn't work properly sometimes 😕
Doesn't work properly sometimes 😕
4.1
Great
594 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile PT receives consistently positive reviews. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Top up happen automatically
Top up happen automatically . Though i already off the auto renew. This is robbery .
O tarifário é apenas para "agarrar"…
O tarifário é apenas para "agarrar" clientes, depois tudo é complicado... O chat vitual não resolve, o atendimento telefónico demora dezenas de minutos,... Os dados são péssimos! Onde os outros operadores têm 5G a Lyca Mobile tem 2G e GPRS... Por isso, não interessa ter 20GB...50GB... porque não consegues usar... enfim, só tenho pena ter colocado a crédito 60€ na conta (para reaver o dinheiro tens de fazer requerimento e esperar pelo menos 7 dias...), senão já tinha deixado a Lyca Mobile há vários meses... Só estou à espera de gastar o dinheiro da conta para passar o número para outro operador.
Network is very poor
Network is very poor
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
lycamobile.pt
All reviews
594 total • Write a review
Showing 1 - 10 of 590 reviews
ss
Very low quality internet very slow as…
Very low quality internet very slow as well as can't open any government site in Portugal.
Date of experience: July 18, 2025
KM
I bought Lycamobile Unlimited plan to…
Update: I replied on the message below at the same day! And sent one more email to them. (Just for in case.) And - nothing! Today is 21/07/2025. Three days passed and they didn't get in touch with me! I bought Lycamobile Unlimited plan to use it for roaming in EU. And it doesn't work! At all! I'm trying to contact customer service for two days now, but I don't have any response. I can't call them because my card is not working. And only you can do is chat with AI or send an email.
Date of experience: July 17, 2025
H
Helena
US
duplication of services
I’ve noticed that two mobile plans have been active on my account at the same time: • Lyca National M – 20 GB (renewed and charged €15 today) • Lyca Boss – Unlimited (activated and charged on July 4th) These two plans have been running in parallel, which was not intended.
Date of experience: July 17, 2025
CJ
E sim card plan
E sim card plan, haven’t been able to use my e SIM card plan or allowance or number for months but still paying
Date of experience: July 17, 2025
mf
His service his Internet etc
His service his Internet etc
Date of experience: July 16, 2025
DH
David H
US
This really is Ridiculous!
This really is Ridiculous! For the 6th month in a row I've been overcharged, too much money has been taken from my credit card, an amount I did not authorise. Every month I must contact Lyca Mobile and ask them to refund it, this is very frustrating, annoying and wasting my time. I've asked them to stop it happening but nothing changes.
Date of experience: July 16, 2025
TG
Great customer support
I was attended by Amanda and she assisted me with my queries perfectly. There was no delay or a long waiting time.
Date of experience: July 15, 2025
SM
Facture de transaction incomplète
Excellente application avec services immédiats mais le seul souci la facture vient sans mon adresse. Je vous suggère d'ajouter mon adresse à la facture électronique comme ça je puisse l'utiliser comme un document authentique et entant que justificatif
Date of experience: July 15, 2025
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