Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
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Karl has helped me update my phone number thanks
Date of experience: April 12, 2025
Thank you Karl for a good customer service today
Date of experience: April 12, 2025
NEVER AGAIN. I paid €25 for an "unlimited free calls to 35 countries" plan, and after just THREE international calls, my SIM card was blocked. They claimed I exceeded data usage—for a CALL plan? Makes no sense. Customer service? Useless. They just told me to email their help desk. I did. That was over a week ago—no reply. Meanwhile, half the month has passed, and I haven’t been able to use the service I paid for, so I had to find an alternative in the meantime. I’ve also seen posts from others warning about problems with cancelling and auto-renewals, so I’m already bracing for that headache too. If anyone knows where I can officially complain, please let me know. I’m done wasting time and energy with this company. I am still expecting an answer....
Date of experience: April 12, 2025
great customer service experience. Patricia was really helpful.
Date of experience: April 5, 2025
US
I have had my issues with Lyca, it is really a bare-bones outfit. You often have to wait a long time for support agents in the chat. But you get what you pay for. My price plan is really unbeatable in terms of value. And when I got through to Patricia this morning in the chat, she was very kind and helpful and resolved my problem in a short time. So I would say Lyca is definitely worth its money and customer agents are helpful.
Date of experience: April 5, 2025
Got solution for my matter. Appreciate that.
Date of experience: April 4, 2025
I had an issue I ring lyca Ireland operator Karl it helped me alot and solved my issue in few minutes I appreciate him
Date of experience: April 3, 2025
