Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
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Bea helped me to swap my old number. She has done all the her efforts to assist and I wish to thank her for that. Really appreciated!
Date of experience: January 20, 2025
Purchased an international unlimited data plan Wednesday evening. Plan worked well through Thursday. Come Friday I am unable to access the internet, make calls, or send text. After contacting customer service I was advised my account eSIM had been blocked and I am unable to use any of the features that come with having a SIM card. The reasoning, a SIM detective determined my account’s information maybe fraudulent. All of my information was correct, and this would be a non-issue if I could resolve this over the phone. I was told that I would need to send an email to them back office with my credit card info and my reasoning as to the email, and I wouldn’t receive a response for until Mon/Tues. I asked for a refund, as by that time I wouldn’t need the service anymore. The customer service rep informed me that because there was already data usage I could not receive a refund. That’s understandable, but an option for a prorated refund was also not an option. So not only would i not have service for a weekend but any option to receive any of my money back was off the table. Long winded story to say I feel cheated out of money.
Date of experience: January 18, 2025
Bea did a good job to help me sort out my issue.
Date of experience: January 18, 2025
Didn´t send my E-sim. Customer service was 10/10. Anna C. who worked on my complaint was very nice and helpful.
Date of experience: January 13, 2025
Hello, hi Lyca it was very helpful from the customer Mari to help my salutation with Luca and I am so happy, thank y
Date of experience: January 13, 2025
patrica helped a lot and waited and explained the process properly
Date of experience: January 13, 2025
Patricia was very patient and helpful with my request.
Date of experience: January 13, 2025
