Review summary

Luxe Collective Fashion has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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EK

ELENA KOUTSOULI

1 out of 5 stars
Shopping with Luxe Collective has…

Shopping with Luxe Collective has turned out to be the most frustrating and stressful shopping experience for me. You couldn’t have done worst. I regret placing my order and definitely won’t do it again. You have received my returned order #61408 (returned items RMA #2FJVTWMX) on 2025/05/07 and till today 2025/07/01 my refund has never been completed, although you claim to initiate the return process within 5 working days. No further information was provided to me till today, almost 2 months later, regarding the status of my refund. You won’t even answer my everyday emails. I won’t quit till the funds are issued back to my original payment method. Please resolve this issue as soon as possible. Elena Koutsouli

P

PJB

1 out of 5 stars
Did not return my item

Had a ring consigned with them until their business closed. They emailed to say they would send it back to me. Weeks have gone by and obviously there is nobody to contact so basically they’ve kept the ring and there’s nothing I can do about it.

ML

Mushi Le

5 out of 5 stars
Ive sent my bag in for consignment and…

Ive sent my bag in for consignment and since they closed down, my bag still havent yet returned to me. It has been a month and a half now and no bag!!!!

TA

Take A Bow Performing Arts Cen

1 out of 5 stars
SCAMMMMMMMMMMMM THESE ARE HORRIBLE…

SCAMMMMMMMMMMMM THESE ARE HORRIBLE PEOPLE LOOKING TO TAKE ADVANTAGE OF ALL OF US DO NOT BUY ANYTHING FROM THEM MY CREFIT CARD COMPANY MADE A REPORT AGAINST THEM HOPING TO FINALLY SHUT THIS FRAUD PLACE DOWN

Company details

Fashion & Beauty

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No description available yet.

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All reviews

100 total • Write a review

Showing 21 - 30 of 96 reviews
RY
1 out of 5 stars

Do not sell with th

Do not sell with these guys!!! I have purchased items from them before with no issues. But this is the first time I decided to sell. I sent my item off with no issues. The commission was high but I thought it would be a quick sale hence why I agreed to sell. I had seen them do sales ok tiktok lives etc and they usually sold stock fairly quickly. It has been over two months and they still haven’t sold my item. In the image the bag looks two toned which is isn’t in real life. I have emailed them several times (don’t bother they don’t reply). Then today I got an email that due to the company restructure they are returning my bag. What a total waste of time!! They have gone downhill since dragons den and they hardly post on Instagram anymore. I think the company is in serious trouble. There are so many resellers out there now I would absolutely avoid these guys

Date of experience: April 30, 2025

MH
5 out of 5 stars

I have purchased and sold bags and…

I have purchased and sold bags and shoes through Luxe Collective & have had a great experience with doing both. Really helpful and friendly staff that keep you updated on sales and purchase's from start to finish. Highly recommend x

Date of experience: April 29, 2025

B
5 out of 5 stars

Fantastic company

Fantastic company. Quick response. Fair price and super smooth process. Money was in my bank account when they said it would be and it was just an all round great experience dealing with them.

Date of experience: April 29, 2025

S

SAM

US

1 out of 5 stars

###BEWARE###

###BEWARE### Terrible customer service - I have sold a number of items through this company before and not had an issue. Unfortunately on this occasion that is far from the case. I recently advertised a bag and before it sold I went into my online account and amended my bank details as I had switched banks . Unbeknown to me and without my authority lux collective decided to send my payment to a PayPal account linked through my email address. They did this without checking with me first and even though they have sent all previous payments to my bank without issue. They now claim that I added PayPal instructions to May account which I definitely would never have done as to my knowledge I did not have a PayPal account. I now have no access to the money as the PayPal account is a dormant account which has not been used in over 15 years and I am unable to provide the details they require to validate the account. Lux collective has basically said sorry the payment has left there is nothing we can do although PayPal have told me that Lux collective could apply to reverse the payment . Lux collective are refusing to help and accept the mistake they have made . Instead I am getting generic or unhelpful emails more concerned with apportioning blame on me ! I have now been arguing for three days with them to get the £390 which is only a quarter of what they sold my bag for as they have kept the rest in commissions! I never requested any payments be sent to a PayPal account as I wasn’t even aware I had one . The PayPal account linked to my email is a dormant account which has not been used in over 15 years . I did not and would not under any circumstances have requested you to send the funds to an account I have no access to you have done this in error and instead of admitting the mistake and trying to rectify it you are happy for me to have lost my money which I am not prepared to do . It is now my intention to instigate court proceedings STOP writing ‘we are here to help ‘ when you have no contact number and don’t reply to emails .. it’s all just fake !!

Date of experience: April 25, 2025

AW
3 out of 5 stars

There are others that now do it better

I've sold a few items via this company and purchased several items. Unfortunately since their appearance on Dragons Den their customer loyalty and service has disappeared. I don't appreciate being asked not to purchase anything else for 60 days because I returned something that was not as described.

Date of experience: April 23, 2025

DR
2 out of 5 stars

Poor comms and a long time to sell

Whilst the item was sold it took 13 months. I contacted the company on a few occasions and didn’t receive a reply. Eventually, I contacted them via social media to ask for an update. I was asked if I wanted the price to be lowered and I agreed. It wasn’t lowered and so I contacted them again to request this. I used their dashboard in the seller’s section to request a return several months ago though this wasn’t responded to. I’m happy the item has been sold and the payment was made in a timely manner.

Date of experience: April 16, 2025

LR
5 out of 5 stars

Louis Vuitton Bag

Lovely item just as described nicely packaged and super fast delivery- will definitely shop again!

Date of experience: April 15, 2025

O
5 out of 5 stars

Great product….

Great product….

Date of experience: April 13, 2025

cc
5 out of 5 stars

Absolutely love it

The staff members tried to help in every step from answering my queries through email spontaneously to purchasing the bag successfully. No doubt for the quality of the product as it is like mentioned on the website. I will purchase it again for sure!!

Date of experience: April 11, 2025

sj
5 out of 5 stars

Great service from Luxe Collective Fashion

First time using this company to sell a designer handbag and this was a 10 out of 10 experience. The process was so easy, everything was exactly as they said it would be, and they kept me informed every step of the way. Have just received the payment into my bank account. Thank you so much!

Date of experience: April 10, 2025

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