Luxe Collective Fashion
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###BEWARE###
###BEWARE### Terrible customer service - I have sold a number of items through this company before and not had an issue. Unfortunately on this occasion that is far from the case. I recently advertised a bag and before it sold I went into my online account and amended my bank details as I had switched banks . Unbeknown to me and without my authority lux collective decided to send my payment to a PayPal account linked through my email address. They did this without checking with me first and even though they have sent all previous payments to my bank without issue. They now claim that I added PayPal instructions to May account which I definitely would never have done as to my knowledge I did not have a PayPal account. I now have no access to the money as the PayPal account is a dormant account which has not been used in over 15 years and I am unable to provide the details they require to validate the account. Lux collective has basically said sorry the payment has left there is nothing we can do although PayPal have told me that Lux collective could apply to reverse the payment . Lux collective are refusing to help and accept the mistake they have made . Instead I am getting generic or unhelpful emails more concerned with apportioning blame on me ! I have now been arguing for three days with them to get the £390 which is only a quarter of what they sold my bag for as they have kept the rest in commissions! I never requested any payments be sent to a PayPal account as I wasn’t even aware I had one . The PayPal account linked to my email is a dormant account which has not been used in over 15 years . I did not and would not under any circumstances have requested you to send the funds to an account I have no access to you have done this in error and instead of admitting the mistake and trying to rectify it you are happy for me to have lost my money which I am not prepared to do . It is now my intention to instigate court proceedings STOP writing ‘we are here to help ‘ when you have no contact number and don’t reply to emails .. it’s all just fake !!