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Review summary
Luxe Collective Fashion has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.
Shopping with Luxe Collective has turned out to be the most frustrating and stressful shopping experience for me. You couldn’t have done worst. I regret placing my order and definitely won’t do it again. You have received my returned order #61408 (returned items RMA #2FJVTWMX) on 2025/05/07 and till today 2025/07/01 my refund has never been completed, although you claim to initiate the return process within 5 working days. No further information was provided to me till today, almost 2 months later, regarding the status of my refund. You won’t even answer my everyday emails. I won’t quit till the funds are issued back to my original payment method. Please resolve this issue as soon as possible.
Elena Koutsouli
Had a ring consigned with them until their business closed. They emailed to say they would send it back to me. Weeks have gone by and obviously there is nobody to contact so basically they’ve kept the ring and there’s nothing I can do about it.
Ive sent my bag in for consignment and since they closed down, my bag still havent yet returned to me. It has been a month and a half now and no bag!!!!
SCAMMMMMMMMMMMM THESE ARE HORRIBLE PEOPLE LOOKING TO TAKE ADVANTAGE OF ALL OF US DO NOT BUY ANYTHING FROM THEM MY CREFIT CARD COMPANY MADE A REPORT AGAINST THEM HOPING TO FINALLY SHUT THIS FRAUD PLACE DOWN
I've experienced the seller side of Luxe, and it's been extremely efficient. It's everything you'd want from a company handling luxury products — professional, seamless, and hassle-free
I have used this company for years to buy and sell and have always been extremely happy. There was an issue with my payment due to giving the wrong bank details to them. Their customer service team were prompt and very apologetic even though it was my fault. The issue was resolved promptly. Highly recommended.
It doesn’t surprise me that Luxe Collective are struggling.
I wanted to sell my trainers to this company rather than going through other luxury consignment sites, as I heard they had been through a lot in the last year. I had a lot of respect for the owner being so honest about what he’d been going through, and I always like to support local businesses in Liverpool where I can.
Upon submitting the trainers for review on the website, I was offered a much lower price than they’re worth (even second hand), but as I never wear them, and I wanted to help their business, I just accepted the price and sent them off.
After they arrived at their warehouse, I received an email saying my item has been ‘rejected’, and they sent a photograph of the insole for justification. The damage they were referring to had already been photographed when I submitted the item, and they still accepted and offered to take the trainers, so I’m very confused as to why they’ve since been rejected.
Also, for the insultingly low price they offered me, I would say that a slightly damaged insole (which can be replaced very easily) is hardly a reason to completely reject an item. It seems that their business model doesn’t allow for any negotiation either, otherwise they could have just docked a bit more of the price off if they thought it was necessary.
I’ve worked in luxury retail in the past and have experience in reviewing second hand goods, so as a customer I would never purposely lie about the condition of something I wanted to sell.
If you’re planning on selling with this company, unless the item is new with tags or completely unworn, you’re going to be given an insultingly low price or run the risk of having your item rejected completely.
I’ve seen other people say that since their Dragon’s Den pitch, Luxe Collective have taken a turn for the worse, and I’d be inclined to agree with that. Option for paypal or bank transfer payment only also comes across as a concern.
I’ll be selling through Vestiare Collective going forward and will be telling others to do the same.
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