Review summary

Luxe Collective Fashion has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

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EK

ELENA KOUTSOULI

1 out of 5 stars
Shopping with Luxe Collective has…

Shopping with Luxe Collective has turned out to be the most frustrating and stressful shopping experience for me. You couldn’t have done worst. I regret placing my order and definitely won’t do it again. You have received my returned order #61408 (returned items RMA #2FJVTWMX) on 2025/05/07 and till today 2025/07/01 my refund has never been completed, although you claim to initiate the return process within 5 working days. No further information was provided to me till today, almost 2 months later, regarding the status of my refund. You won’t even answer my everyday emails. I won’t quit till the funds are issued back to my original payment method. Please resolve this issue as soon as possible. Elena Koutsouli

P

PJB

1 out of 5 stars
Did not return my item

Had a ring consigned with them until their business closed. They emailed to say they would send it back to me. Weeks have gone by and obviously there is nobody to contact so basically they’ve kept the ring and there’s nothing I can do about it.

ML

Mushi Le

5 out of 5 stars
Ive sent my bag in for consignment and…

Ive sent my bag in for consignment and since they closed down, my bag still havent yet returned to me. It has been a month and a half now and no bag!!!!

TA

Take A Bow Performing Arts Cen

1 out of 5 stars
SCAMMMMMMMMMMMM THESE ARE HORRIBLE…

SCAMMMMMMMMMMMM THESE ARE HORRIBLE PEOPLE LOOKING TO TAKE ADVANTAGE OF ALL OF US DO NOT BUY ANYTHING FROM THEM MY CREFIT CARD COMPANY MADE A REPORT AGAINST THEM HOPING TO FINALLY SHUT THIS FRAUD PLACE DOWN

Company details

Fashion & Beauty

Information provided by various external sources

No description available yet.

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All reviews

100 total • Write a review

Showing 91 - 96 of 96 reviews
L
5 out of 5 stars

Smooth and seamless experience

Smooth and seamless experience. Details of the product is informative and correctly detailed. Communication for delivering an expensive item has been executed well. Thank you and I will buy again!

Date of experience: December 1, 2024

MS
4 out of 5 stars

Very good service

Luxe collective was very responsive & quick to respond to any questions I had. One thing to improve on, high value items should be final sale and not have the full 14 days return policy. Other pre loved platforms are only final sale. Something to consider, but overall very happy with your service.

Date of experience: November 27, 2024

LS
5 out of 5 stars

Easy & Quick

The selling process is so easy! Quickly took some photos and uploaded them, within a couple of hours the team emailed me a quote! Accept, QR code shortly arrived and took the post office! Super easy. I would highly recommend if you are looking to sell any items.

Date of experience: November 27, 2024

L
5 out of 5 stars

Extremely impressed

I have recently sold a number of items to this company. Their service is superb (not often you can say that these days). From initially sending photos, them coming back with a price, me sending the item….the money was in my account within 3 days!

Date of experience: November 26, 2024

JA
5 out of 5 stars

Fantastic to work with

Fantastic to work with. My item was reviewed, verified, listed and then sold in record time! Will definitely use Luxe Collective again :)

Date of experience: November 22, 2024

NW
5 out of 5 stars

My favourite shop to order pre loved designer items!

I’ve ordered about 6 bags from Luxe Collective now and I couldn’t recommend them more. Delivery is so fast but also returns are so simple and easy. Brilliant company and amazing customer service!

Date of experience: November 21, 2024

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