Review summary

Luxe Collective Fashion has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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See what reviewers are saying

EK

ELENA KOUTSOULI

1 out of 5 stars
Shopping with Luxe Collective has…

Shopping with Luxe Collective has turned out to be the most frustrating and stressful shopping experience for me. You couldn’t have done worst. I regret placing my order and definitely won’t do it again. You have received my returned order #61408 (returned items RMA #2FJVTWMX) on 2025/05/07 and till today 2025/07/01 my refund has never been completed, although you claim to initiate the return process within 5 working days. No further information was provided to me till today, almost 2 months later, regarding the status of my refund. You won’t even answer my everyday emails. I won’t quit till the funds are issued back to my original payment method. Please resolve this issue as soon as possible. Elena Koutsouli

P

PJB

1 out of 5 stars
Did not return my item

Had a ring consigned with them until their business closed. They emailed to say they would send it back to me. Weeks have gone by and obviously there is nobody to contact so basically they’ve kept the ring and there’s nothing I can do about it.

ML

Mushi Le

5 out of 5 stars
Ive sent my bag in for consignment and…

Ive sent my bag in for consignment and since they closed down, my bag still havent yet returned to me. It has been a month and a half now and no bag!!!!

TA

Take A Bow Performing Arts Cen

1 out of 5 stars
SCAMMMMMMMMMMMM THESE ARE HORRIBLE…

SCAMMMMMMMMMMMM THESE ARE HORRIBLE PEOPLE LOOKING TO TAKE ADVANTAGE OF ALL OF US DO NOT BUY ANYTHING FROM THEM MY CREFIT CARD COMPANY MADE A REPORT AGAINST THEM HOPING TO FINALLY SHUT THIS FRAUD PLACE DOWN

Company details

Fashion & Beauty

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No description available yet.

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All reviews

100 total • Write a review

Showing 11 - 20 of 96 reviews
L
1 out of 5 stars

Sent shoes that I did not open for…

Sent shoes that I did not open for returns, it arrived on the 28th April and still no word of a refund. Something must be going on as it seems a lot of other people are also having the same issue.

Date of experience: May 8, 2025

LR
5 out of 5 stars

So impressed with luxecollective

So impressed with luxecollective! From start to finish very professional & clear instructions as to how to sell my bag. Their offer came back quickly and I was kept informed when it went live and when it was sold. Would definitely recommend them.

Date of experience: May 7, 2025

F

Flo

US

1 out of 5 stars

Due refund

Due refund, please can someone respond to customer service emails. My return was received on 29th April and has still not been processed. Update - Same experience as above review, you need to refund your customers who have returned items!!

Date of experience: May 7, 2025

TM
1 out of 5 stars

Con artists

Don’t bother sending items in, they don’t pay you. Now taking legal action and now submitting a CCJ.

Date of experience: May 7, 2025

BS
5 out of 5 stars

Luxe service from LC!

Great experience- first time purchase of LV Speedy 25 went like a dream… saw it, bought it, delivered the next day! Bag even better than expected!

Date of experience: May 4, 2025

JA
5 out of 5 stars

Beautiful bag, swift delivery

Beautiful bag, exactly as described and photos accurate. Swift delivery. Thank you.

Date of experience: May 1, 2025

M

Mel

US

1 out of 5 stars

Purchased a bag that its condition said…

Purchased a bag that its condition said that it was very good , but when i received it , it was very bad condition and i had to return it . I paid £24 for the return , and this was a waste of time and money because they described the condition non fairly. Very disappointed.

Date of experience: May 1, 2025

HC
5 out of 5 stars

Great team, great service

I recently sold a bag to Luxe. Within a day of it arriving at their warehouse they had checked the bag and processed the payment. I had some queries and they came back to me really quickly and Shelley was very helpful. Overall super quick, efficient and lovely to deal with, highly recommend!

Date of experience: April 30, 2025

A
5 out of 5 stars

Highly recommend

I have used Luxe for selling and buying, and their customer service is second to none. I would highly recommend to anyone and will definitely be buying from them in the future

Date of experience: April 30, 2025

D

DK

US

1 out of 5 stars

Waste of my time

I wanted to sell some bags and went through the lengthy process of adding pictures and filling out all the information required, only to receive an email saying they do not currently buy stock! Maybe let people know that BEFORE having them fill out all the info!

Date of experience: April 30, 2025

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