Over a year ago
Will wait to see if they fix my delivery. Paid for 48 bags of charcoal. 43 on pallet. So, update on this, Log Delivery are sending the 5 short bags. Made my day, as I was not very happy being short... See more
Over a year ago
Owner is fraudulent and has gone around leave 1 star product reviews for his competitions. If you click into the reviewer you can see he has left his own products 5 star reviews but then all his compe... See more
Over a year ago
Fantastic supplier. This was the first time of contacting this log supplier, I've had a log burner for many years and to be honest these logs were far superior quality than any others I've had before.... See more
Appalling service. Logs delivered to the wrong place at the wrong time, no paperwork, logs just dumped in the early hours of the morning - despite giving them exact instructions. When I tried to contact them their admin email is not working either and they could not be contacted by phone. I'd avoid this company like the plague.
Ordered a pallet of log and briquettes which were delivered (on the 9th August) to the wrong address, the billing address. I checked my email confirmation and it's their mistake (the delivery company). But ultimately this information has come through from 'Log Delivery'. I've contacted their head office with four separate emails now, tow which they have replied to three, stating they'll have the pallet company come and fix the issue. The log are still in my house, the wrong address, thee weeks later (31st August). Happy with the products, assuming if I get the use them by transporting them myself, but ultimately this is frustrating. Asked for a refund to help pay for the transport of the 180kgs of wood....no response. UPDATED - 27/09/17 Nobody has since contacted me and subsequently I've arranged for the wood to be taken over to the correct address myself. Would not use again.
Based on analysis of 10 reviews rated 1-2 stars for Log-Delivery
“Spent £350 and heard nothing After more than 2 weeks and chasing 3 times I received an email saying the courier wou...”
“I have been a Log-delivery customer for several years because they supply good locally sourced logs in a convenient p...”
“I have been a Log-delivery customer for several years because they supply good locally sourced logs in a convenient p...”
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Log-Delivery is a UK-based company specializing in the supply and delivery of premium kiln-dried firewood and fuels. Their offerings include a variety of ready-to-burn logs, such as birch, oak, and ash, which are certified by the Ready to Burn scheme to ensure a moisture content of 18% or less. This makes them suitable for use in wood-fired stoves, log burners, pizza ovens, smokers, and fire pits. The company caters to both residential and commercial customers across the UK, providing a convenient online ordering process with free nationwide delivery on all central mainland orders. Log-Delivery focuses on delivering high-quality firewood that ignites easily and burns efficiently, with logs offered in 30-liter nets for consistent sizing. Their commitment to quality and customer satisfaction positions them as a reliable source for customers seeking efficient and effective firewood solutions.
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Log-Delivery receives mixed feedback from customers, with both praise and criticism present. Positive notes frequently include delivery, time, logs, service. Critical feedback often cites logs, delivery, order, gone. Overall sentiment is balanced at 3.1 stars based on 22 reviews.
