Review summary

Lloyds Bank Insurance has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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deplorable treatment by Fraud team

deplorable treatment by Fraud team, verifying a transaction asking me my mothers milk, at some point the woman on the phone says, may be you are a fraudster, unacceptable treatment of clients, I hang up after 25 min of nonsense, they blocked my account prior to a trip of mine abroad leaving me stranded, went to unblock it after my return, was told they were closing the account in a month, no explanation, never received a letter to that effect, they told me they would resend the letter, two weeks later still no letter!!!! wtf guys, are you a bank or what

C
0% balance transfer why would you do that

Offered me a 0% balance transfer, then suspended my account because I tried to do a balance transfer! I spent 30 minutes on the phone trying to find out what was happening and how to sort it. I now have to find a branch that hasn’t closed down to answer some questions about why I wanted to transfer a balance. I’ll have to take time off work and they just don’t give two sh**s.

Useless fraud department

Wouldnt help me after i got my money stolen and took 3-6 hours at a time to respond, so even though i started a conversation at 6am it still hadent been sorted by 9pm then they decided to cut me off. And left me on seen constantly for like an hour. Assholes

I've been a customer for 25 plus years…

I've been a customer for 25 plus years the only time I've needed help from them with a fraud case and they gave the fraudsters their money! Avoid lloyds like the plague!

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Showing 761 - 770 of 996 reviews
WS
5 out of 5 stars

Many thanks to the smart lady Crystal…

Many thanks to the smart lady Crystal she help me to transfer money to my son university. I hope all the best for you.

Date of experience: October 27, 2024

CI
1 out of 5 stars

Switch is a running jokes about banks

Tried to set up account and switch, application went through and set up wrong account. Tried help centre which isn't, then transfered to wrong depth that only work Mon- Frid. No wonder people won't switch unless it's an American bank #Chase are much better go with them ( probably why they don't have to pay you to get the business!).

Date of experience: October 27, 2024

JR
1 out of 5 stars

Absolutely Shocking Service – Avoid Lloyds Bank

If you’re considering banking with Lloyds, I urge you to think again. The service is beyond appalling, particularly from their fraud department, who are dismissive, unsympathetic, and impossible to understand half the time due to poor communication and attitude. I recently lost a substantial amount of money to a company that has gone into administration. Despite a solicitor and the financial ombudsman investigating this clear case of fraud, Lloyds refuses to help or even look into the matter. Their definition of “fraud” is, apparently, nonexistent. To make matters worse, Lloyds has been closing branches all over, forcing customers to rely on a useless app that constantly fails. Calling for help is a marathon of recordings and transfers, and once you finally speak to someone, you’re likely to be passed to yet another team. This isn’t customer service; it’s a circus. I am beyond disappointed and feel genuinely let down. Avoid this bank if you value your time, money, or sanity.

Date of experience: October 27, 2024

CO
1 out of 5 stars

Tried to make payments to a global…

Tried to make payments to a global investment company. Kept declining payments. Spent almost 2 hours to fraud dept. Blocks lifted and went through security. Uploaded my passport and photo whilst on phone. Confirmed received and removed blocks. Still couldn’t access my Acc. 2nd aggressive and rude man said go to branch. Tried explaining it’s a 30 mile trip. Only to be told I’ve told you what to do and ended call. Went to branch with ID They’re unable to address issues. Spent a further 2.5hrs in bank and liasing with fraud dept. They were reluctant to remove blocks. After confirming my account was unblocked THEY gave ME PERMISSION to spend MY MONEY. Went to counter to withdraw cash and my account was blocked. AGAIN. Same rigmarole and cashier had to call fraud dept block still on account. No access to my account. Had to speak with fraud dept in branch on their phone. Wanted to know what I WANTED MY MONEY FOR. Been with Lloyds for over 40 years. I am absolutely furious with rage on how I’ve been made to feel like a thief and the heavy handed way I’ve been treated and spoken to. In branch staff helpful. But as for Fraud dept I have no words. I’ve raised a complaint and it’s quite likely I will now close this account.

Date of experience: October 25, 2024

J

Jim

US

1 out of 5 stars

Lloyds Bank incompetent customer service

On visiting my local branch i found that they had stopped providing resource to discuss account matters forcing me to install the Lloyds Bank App. I am astonished that they would withdraw this service without informing customers. As i have no confidence with technology i have had to set up a separate meeting to be shown how to use the App as i currently cannot do anything - this has not yet happened. I also requested that a complaint be logged - during the conversation detailing this the customer service person kept me waiting repeatedly while she spoke to her line manager yet had nothing to tell me by way of explanation after doing so. Eventually i had to cut the call short as Lloyds had completely failed to deal with my issue. If Lloyds had done anything at all it would have been a step change improvement over what i experienced.

Date of experience: October 25, 2024

LG
1 out of 5 stars

I'm unable to set up any payments or…

I'm unable to set up any payments or services online as they keep wanting to call my old contact number. This number no longer exists on my acc yet they still have it listed. They are a joke and the fact that they have not claimed their TrustPilot profile and therefore don't respond to these reviews speaks volumes!

Date of experience: October 25, 2024

Dj
1 out of 5 stars

I ve been with Lloyd's for years

I ve been with Lloyd's for years, I don't want to use a banking App. Wasted a whole 2 hours trying to pay 2k to my wife. Going in to my nearest branch which is now 20 miles away to close the account on Monday .

Date of experience: October 24, 2024

c
1 out of 5 stars

The old app was great

The old app was great, easy to use and simple, I loved it. Now they have changed it I can't stand it, font too small and has become very difficult to navigate. I go from page to page and back again with no answer to my queries like a merry go round. I now either call (20min wait) or trudge on down to the branch (20 min wait) in a nutshell Lloyds have shot themselves in the foot with a double barrelled shotgun, so I'm moving to Nationwide. 👍Lloyds for helping me find a better alternative

Date of experience: October 24, 2024

M
1 out of 5 stars

Avoid Shocking Bank Transfer ethics using Swift

I had the misfortune that someone sent me a transfer in USD to my account in UK through Standard Chartered USA. It's been 20days now and I found out that they held it for over 14days. Since they told me it went to another bank (Lloyds Bank Plc in London) and its been 3 days !! My own Bank HSBC is unwilling to help even I can provide them full information Update : Lloyds bank copied and also held my money on nterest for 2 weeks. I received it LESS charges (sic!) after 1 month !! Avoid these banks and their obtuse practices. Ps The receiver bank HSBC also DID NOTHING (except give excuses).. Long live new types of customer friendly banks like Monzo, Revolut etc…

Date of experience: October 24, 2024

DS
5 out of 5 stars

I have severe complex emotional needs…

I have severe complex emotional needs along with many health issues. Lloyds have been kind, compassionate and so understanding I feel truly grateful. Don't bury your head in the sand, they moved me to tears of joy this morning.

Date of experience: October 24, 2024

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