Lloyds Bank Insurance
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Lloyds Bank incompetent customer service
On visiting my local branch i found that they had stopped providing resource to discuss account matters forcing me to install the Lloyds Bank App. I am astonished that they would withdraw this service without informing customers. As i have no confidence with technology i have had to set up a separate meeting to be shown how to use the App as i currently cannot do anything - this has not yet happened. I also requested that a complaint be logged - during the conversation detailing this the customer service person kept me waiting repeatedly while she spoke to her line manager yet had nothing to tell me by way of explanation after doing so. Eventually i had to cut the call short as Lloyds had completely failed to deal with my issue. If Lloyds had done anything at all it would have been a step change improvement over what i experienced.