Lloyds Bank Insurance
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Absolutely Shocking Service – Avoid Lloyds Bank
If you’re considering banking with Lloyds, I urge you to think again. The service is beyond appalling, particularly from their fraud department, who are dismissive, unsympathetic, and impossible to understand half the time due to poor communication and attitude. I recently lost a substantial amount of money to a company that has gone into administration. Despite a solicitor and the financial ombudsman investigating this clear case of fraud, Lloyds refuses to help or even look into the matter. Their definition of “fraud” is, apparently, nonexistent. To make matters worse, Lloyds has been closing branches all over, forcing customers to rely on a useless app that constantly fails. Calling for help is a marathon of recordings and transfers, and once you finally speak to someone, you’re likely to be passed to yet another team. This isn’t customer service; it’s a circus. I am beyond disappointed and feel genuinely let down. Avoid this bank if you value your time, money, or sanity.