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Review summary
Lloyds Bank Insurance has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
deplorable treatment by Fraud team, verifying a transaction asking me my mothers milk, at some point the woman on the phone says, may be you are a fraudster, unacceptable treatment of clients, I hang up after 25 min of nonsense, they blocked my account prior to a trip of mine abroad leaving me stranded, went to unblock it after my return, was told they were closing the account in a month, no explanation, never received a letter to that effect, they told me they would resend the letter, two weeks later still no letter!!!! wtf guys, are you a bank or what
Offered me a 0% balance transfer, then suspended my account because I tried to do a balance transfer! I spent 30 minutes on the phone trying to find out what was happening and how to sort it. I now have to find a branch that hasn’t closed down to answer some questions about why I wanted to transfer a balance. I’ll have to take time off work and they just don’t give two sh**s.
Wouldnt help me after i got my money stolen and took 3-6 hours at a time to respond, so even though i started a conversation at 6am it still hadent been sorted by 9pm then they decided to cut me off. And left me on seen constantly for like an hour. Assholes
I've been a customer for 25 plus years the only time I've needed help from them with a fraud case and they gave the fraudsters their money! Avoid lloyds like the plague!
I've been on the live chat for 45 minutes now and no replies to any of my messages. They have seen my messages and left me on delivered. I am NOT one of your hoes 😭🙏
First, I have been with Lloyds for over 50 years and have had little to complain about along the way. I am now actively thinking of finding another bank. I never got marketing e mails, only pertinent messages. I recently received an e mail about my forthcoming holiday and the facilities my current account offers. Hmmm. I wondered if there was a link with the fact I paid to renew my passport the week before. I think so. The e mail could have been a scam but I doubted it. What was in it for a scammer? I wasn't asked to click on any part of it. Rang customer services. Got someone I could not hear because of her high pitched and faint voice. Where am I speaking? I don't have to tell you. She suggested sending the e mail to an address she gave me. I did, asking if it was a scam or genuine. Not a word back. She said she'd stopped marketing e mails. I'm told she failed to do this. I got 2 more outlining the facilities on my account, which I already know. Phoned again. Got a guy in the UK who I couldn't understand and kept fading out. I have to tell all operatives these days to position their mike in front of their mouths. I am not deaf but I do know where the mike was positioned when I used a headset. He put me through to someone else. Hallelujah, loud and clear. But not fraud dept I asked for. So, operative agrees that it is odd I have a marketing e mail about a non existent holiday days after a passport renewal. Why hasn't fraud dept got back to me re suspicious e mail. Sorry, dont know. Did Lloyds send the most recent e mails. Sorry, our system does not allow me to see what marketing e mails we have sent you. So I may or may not have scam ones. I'm sure they aren't. Do you have a system where you mine my info for the purposes of marketing me? I don't know. If they do where will this stop? Been to Starbucks Mrs Customer? Try Costa. Been to Sainsbury, try Tesco. Nope. Young customers may ignore this slippery slope, I won't. I hope I find another bank that does not use my spending details in this way. I don't know if any data protection laws should prevent this. I am very disappointed this is the road Lloyds seem to be taking. The end of a beautiful friendship...
Please read this as a minus 5 star review. This is the most unhelpful bank in the world. I am trying to pay my bills via online. They have blocked the account and will not let me have my own money. I have been with them for 40 years and this is the way you discriminate against me.
Being 67 years old had much trepidation regarding a teams meeting. . Never done previously, I must say this fella Keenan was magic. . Professional and polite. . 5 Gold 🥇 stars. . Hoping I can speak to the wonderful Keenan again. . Thank you.
Charging voluntary organisations for basic banking
To a voluntary group existing to support the least fortunate, it looks callous and greedy to announce suddenly that a free to use account will suddenly become a charged for ‘Community account’, sucking money from our donors and sponsors for a bit of extra profit. To make it worse, the bank’s procedures are slow and bureaucratic with no human presence. One star is too much.
Called into branch today got to speak to a lovely lady called Helen I was having trouble making a payment she took us into a private area where I explained , she kindly sorted it all out for us and payment been accepted , she answered lots of other questions I had regarding being new to Internet banking she talked me through everything and didn't rush me she went above and beyond to help me a nd my husband she made us feel really valued I cannot sing her praises enough what an asset to the lloyds bank she is and this is not first time she has helped me I came into branch on 16th of October in a very anxious vulnerable state thinking I was being scammed again she was brilliant she checked things out for me and looked to see who had taken the payment I came out of branch feeling relaxed and calm what brilliant customer service I did write a review that day but not sure where it went so grateful
Took out a Loloyds Bank World Elite Credit Card that costs £15/month. One of the benefits is FREE Airport Lounge Access. Tried it for the first time at Gatwick a couple of weeks ago. Guess what - all lounges full so needed to pre-book. Guess what...£6 charge to prebook - at all 4 lounges. Call me cynical but whats the point in having free lounge access if i then need to pay £6 to get in? Lloyds not interested in the slightest. Pretty poor show if you ask me.
Impossible to contact, even harder when the app and online banking doesn't work. Stick with the app based banks - Lloyds has a long way to go to catch up with the ease of use
Lloyds obviously are not content with the huge profits they already make because they are now closing their Treasurers Accounts (free banking) for clubs, with an automatic transfer to the Community Accounts (NOT FREE BANKING).
Treasurers accounts are used by many small and struggling clubs, especially since covid hit. Free banking for these very small clubs is invaluable and Lloyds could be proud of themselves for providing a valuable community service. Not any more! The “maintenance charge” for a Community Account alone is 6% of my club’s total annual income from membership fees, plus on top of this are the charges for manual transactions in and out of the account. We transferred our account to Lloyds a couple of years ago because there were no charges. I will now be moving our account again, to the local building society who do have a civic conscience and will not be charging any fees for operating our account!
One star is too much. Zero for customer service robot and the human ones are not given any authority to do anything much.
Will be transferring account asap
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