Lloyds Bank Insurance
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Tried to make payments to a global…
Tried to make payments to a global investment company. Kept declining payments. Spent almost 2 hours to fraud dept. Blocks lifted and went through security. Uploaded my passport and photo whilst on phone. Confirmed received and removed blocks. Still couldn’t access my Acc. 2nd aggressive and rude man said go to branch. Tried explaining it’s a 30 mile trip. Only to be told I’ve told you what to do and ended call. Went to branch with ID They’re unable to address issues. Spent a further 2.5hrs in bank and liasing with fraud dept. They were reluctant to remove blocks. After confirming my account was unblocked THEY gave ME PERMISSION to spend MY MONEY. Went to counter to withdraw cash and my account was blocked. AGAIN. Same rigmarole and cashier had to call fraud dept block still on account. No access to my account. Had to speak with fraud dept in branch on their phone. Wanted to know what I WANTED MY MONEY FOR. Been with Lloyds for over 40 years. I am absolutely furious with rage on how I’ve been made to feel like a thief and the heavy handed way I’ve been treated and spoken to. In branch staff helpful. But as for Fraud dept I have no words. I’ve raised a complaint and it’s quite likely I will now close this account.