Professional service
The lady who took my call was very professional and informative. Answered a lot of my questions. I enjoyed talking with her.

9 months ago
Good person on phone very clear and understanding
9 months ago
The representative was very knowledgeable and understanding to what we needed this device for.
9 months ago
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very professionally and respectfully.
The lady who took my call was very professional and informative. Answered a lot of my questions. I enjoyed talking with her.
simple purchase
I love the idea that the company has been in business for such a long time. The agent that help me name Sherry was very nice and helpful.
Sherry was patient and listened to my and my mom's questions.
The sales person was so helpful and understanding
Very knowledgeable and explained everything.
EVERYONE WAS POLITE. AND KNEW WHAT I WAS LOOKING FOR. AND I NEEDED GPS/ FALL PROTECTION. NOW IM JUST WAITING FOR MY DEVICE TO ARRIVE. THANK YOU.!!! JOHN LUTZ BURNSVILLE MINN.
I ordered this two weeks ago and still have not received my medical alert. I am beginning to feel this co.pa y is more concerned with getting their money than the customer.
I had a conversation with Sherry and got great help in understanding the system. Sherry explained everything very well to me and I signed up for your service.
Need to be more forthcoming with information
Christina helped through the process and answered all my questions
Franky was very nice and explained everything in detail. Explained options and made me feel very confident in this product
I spoke with Sherry to get all information about the product including price. She was extremely helpful and pleasant.
Your rep was very pleasant and helpful. My problem was the phone connection, which was difficult to hear clearly.
Justin was very helpful, professional & polite. Sounds like it's going to be a good solution to help keep our elderly mom safer in her home. Thank you, Deb
The sales person was very informative. She answered all my questions.
Very Helpful!!
I'm totally handicap senior citizen fell last summer and broke my hip my doctor and family wants me having monitoring the price is right and customer service awesome 👌
Customer service was great - very clear information about what was available, no aggressive sales, answered questions clearly and was empathetic to customer needs
Everything was explained in detail and a choice was easy to make based on that information
Based on analysis of 29 reviews rated 1-2 stars for LifeStation
“When I requested a confirmation of cancellation, I was first told I’d receive one in 24–48 hours, which then changed...”
“I initially thought everything went well”
“Just about everything from a promised call following day for payment, that never happened”
“I had an extremely disappointing experience with LifeStation”
“And couldn't get a refund even after I asked 5 minutes later until I received the unit and then returned it”
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LifeStation is a provider of medical alert solutions designed specifically for seniors, enhancing their safety and independence. The company offers a range of products, including the Sidekick Home medical alert system, which is tailored for seniors who spend most of their time at home, and the Sidekick Anywhere mobile alert button, equipped with GPS capabilities for those on the go. Additionally, LifeStation features the Sidekick Smart, a smartwatch that combines medical alert functionality with a modern design. LifeStation’s services include 24/7 emergency monitoring, ensuring prompt assistance at the push of a button. Their dedicated monitoring centers are based in the United States, allowing for quick response times to emergencies. The target market primarily consists of seniors and their families who seek peace of mind through reliable medical alert systems that support independent living. With offerings such as a 30-day money-back guarantee and a special promotion for a free month of service, LifeStation aims to provide accessible solutions for its customers.
LifeStation receives overwhelmingly positive feedback from customers, highlighting the helpfulness and professionalism of its staff. Many reviewers appreciate the knowledgeable representatives who take the time to answer questions clearly and patiently, ensuring a seamless experience. For instance, individuals like Frankie and Sherry are frequently mentioned for their understanding and thorough explanations, contributing to a sense of security for families. However, some customers express frustration regarding discrepancies in pricing, with a few reporting that they were misinformed about monthly fees after their purchase. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the product. Overall, LifeStation is viewed positively, with a strong emphasis on customer support and care.
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