I like how they were specific with the…
I like how they were specific with the information.

9 months ago
Good person on phone very clear and understanding
9 months ago
The representative was very knowledgeable and understanding to what we needed this device for.
9 months ago
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very professionally and respectfully.
I like how they were specific with the information.
The watch one is very heavy on your wrist and I am afraid of hitting the button if I hit my arm on something.
Great customer service. Agent made my experience easy and understandable.
The gentleman I was on the phone with was very helpful, pleasant and attentive to my needs and questions.
The sales agent was extremely professional and very, very helpful. She understands your product well and it made the entire process very easy for me.
NO PRESTURE. VERY KIND AN HELPFUL.
Frankie was great and explained everything very well 👌
Customer service was honest and not pushy only helpful.
The representative was very knowledgeable about the system and very helpful.
I was impressed the courtesy and kind demeanor of the representative as well as her knowledge base. Thank you
The agent was very knowledgeable and explained everything to me also very polite and pleasant
Most irritating people ever. When my device arrived, I was out of town for two week, handling my husband's funeral. The texted and called multiple times a day even after I explained. I ended up sending the device back upon my return. Now I'm dealing with not one, but TWO charges on my credit card. WHY? I have proof I sent it all back. I should never have been charged at ALL.
Sherry was very helpful with all the questions And concerns are head with a device
I had excellent service today i was able to purchase the device that I been looking for a discount price thank you.
Thomas answered all my questions and made everything easy for me to understand
I just signed up I spoke to Maria she was wonderful. I’m excited to receive my watch.
Frankie was very helpful, clear and professional.
Of all the tasks I’m dealing with since my dad’s death, this one has been the most pleasant, streamlined and straightforward of all. My questions were answered clearly, with professionalism and kindness. The service that is provided is really quite amazing and the cost is exceptionally reasonable. This is a no brainer if you would like to keep a loved one safe.
Your rep was congenial and helpful
the rep was "great", very helpful and because of your knowledge i went with your company!!
Based on analysis of 29 reviews rated 1-2 stars for LifeStation
“When I requested a confirmation of cancellation, I was first told I’d receive one in 24–48 hours, which then changed...”
“I initially thought everything went well”
“Just about everything from a promised call following day for payment, that never happened”
“I had an extremely disappointing experience with LifeStation”
“And couldn't get a refund even after I asked 5 minutes later until I received the unit and then returned it”
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LifeStation is a provider of medical alert solutions designed specifically for seniors, enhancing their safety and independence. The company offers a range of products, including the Sidekick Home medical alert system, which is tailored for seniors who spend most of their time at home, and the Sidekick Anywhere mobile alert button, equipped with GPS capabilities for those on the go. Additionally, LifeStation features the Sidekick Smart, a smartwatch that combines medical alert functionality with a modern design. LifeStation’s services include 24/7 emergency monitoring, ensuring prompt assistance at the push of a button. Their dedicated monitoring centers are based in the United States, allowing for quick response times to emergencies. The target market primarily consists of seniors and their families who seek peace of mind through reliable medical alert systems that support independent living. With offerings such as a 30-day money-back guarantee and a special promotion for a free month of service, LifeStation aims to provide accessible solutions for its customers.
LifeStation receives overwhelmingly positive feedback from customers, highlighting the helpfulness and professionalism of its staff. Many reviewers appreciate the knowledgeable representatives who take the time to answer questions clearly and patiently, ensuring a seamless experience. For instance, individuals like Frankie and Sherry are frequently mentioned for their understanding and thorough explanations, contributing to a sense of security for families. However, some customers express frustration regarding discrepancies in pricing, with a few reporting that they were misinformed about monthly fees after their purchase. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the product. Overall, LifeStation is viewed positively, with a strong emphasis on customer support and care.
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