9 months ago
Good person on phone very clear and understanding
9 months ago
The representative was very knowledgeable and understanding to what we needed this device for.
9 months ago
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very professionally and respectfully.
Explained options. Was knowledgeable. Only thing that was difficult is they spoke so fast from 'script' sometimes you couldn't keep up. Had to re-ask a couple times to make sure I understood correctly so that I could make the right choice for us. Outcome was satisfactory. Have already recommended to a friend.
Rep was great!!!
Easy to communivate Agents were not pushy or tried to upsell. Everything clearly explained
Customer service
I liked the client to business person.
I have not received it yet. But I was kind of confused I was given a price off 499 for 1 year. Then I heard 4 something a month? I just hung up not understanding. I can not Judge the product yet so I will see. You know dealing with old people is frustrating but just slow down and make sure we understand.
Great Customer Experience Sherry was very well informed and able to provide information and answer all my questions in a very clear fashion.
The people I talked to were very knowledgeable, very friendly and helped me make the proper decision for me
spoke to Ben at Life Station. He was very helpful and pleasant.
It was easy to order & the associate was nice & polite. However, he said I would receive the device within 7 to 10 days. I chose to have payment deducted from my checking account instead of a debit or credit card to avoid having to update when they expire or are compromised. When I called to see why I hadn’t received it, I was told you have wait 7-10 to ship because I paid my checking account. This should have been explained to me when I originally called. I still have not received the devise & if I didn’t need it, I wouldn’t have ordered it.
very nice, informed staff with a good sense of humor. brighten my day
I was not aware that it called each time my heart rate elevated. Good thing to know. Thank you for being there.
The representative was very informative, and clearly outlined all my program options to best suit my needs.
Person was very helpful, answered all my questions.
The cust service rep (Maria) was great. Very professional, and guided me through the whole process with no problems and answered all questions.
I didn't have any knowledge about the device, but I was given all the information to make an informed decision
Service rep was nice.
Professional
Plan is what I need at a fair price.
The great help getting it set up
Based on analysis of 29 reviews rated 1-2 stars for LifeStation
“When I requested a confirmation of cancellation, I was first told I’d receive one in 24–48 hours, which then changed...”
“I initially thought everything went well”
“Just about everything from a promised call following day for payment, that never happened”
“I had an extremely disappointing experience with LifeStation”
“And couldn't get a refund even after I asked 5 minutes later until I received the unit and then returned it”
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LifeStation is a provider of medical alert solutions designed specifically for seniors, enhancing their safety and independence. The company offers a range of products, including the Sidekick Home medical alert system, which is tailored for seniors who spend most of their time at home, and the Sidekick Anywhere mobile alert button, equipped with GPS capabilities for those on the go. Additionally, LifeStation features the Sidekick Smart, a smartwatch that combines medical alert functionality with a modern design. LifeStation’s services include 24/7 emergency monitoring, ensuring prompt assistance at the push of a button. Their dedicated monitoring centers are based in the United States, allowing for quick response times to emergencies. The target market primarily consists of seniors and their families who seek peace of mind through reliable medical alert systems that support independent living. With offerings such as a 30-day money-back guarantee and a special promotion for a free month of service, LifeStation aims to provide accessible solutions for its customers.
LifeStation receives overwhelmingly positive feedback from customers, highlighting the helpfulness and professionalism of its staff. Many reviewers appreciate the knowledgeable representatives who take the time to answer questions clearly and patiently, ensuring a seamless experience. For instance, individuals like Frankie and Sherry are frequently mentioned for their understanding and thorough explanations, contributing to a sense of security for families. However, some customers express frustration regarding discrepancies in pricing, with a few reporting that they were misinformed about monthly fees after their purchase. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the product. Overall, LifeStation is viewed positively, with a strong emphasis on customer support and care.
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