Sales rep was friendly and knowledgeable
Sales rep was friendly, knowledgeable, and answered every question I had.

9 months ago
Good person on phone very clear and understanding
9 months ago
The representative was very knowledgeable and understanding to what we needed this device for.
9 months ago
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very professionally and respectfully.
Sales rep was friendly, knowledgeable, and answered every question I had.
The person who helped me get this ordered was the BEST!!! He was patient. He explained everything. Answered all my questions that I had.
He took the time to understand me. Hebexplained every thing to me. He very personal and I was anxious he vlcslled me down.
Everything seemed wonderful but the first night I had it in bed next to my head and I was agitated. My body was hot and I couldn’t sleep all night probably 5G on the steroids otherwise it was great. Catherine
I was looking for information for my mother. A representative named Sherry gave me all the information,and all my questions were answered. This sales rep.sold me.
It was a very easy process. The customer care person I spoke with was very knowledgeable and patient with me, this wearable device, which is a watch will be very helpful to me being as though that I am a fall Risk and the cost monthly is very easy to deal with financially.
Spoke with Frankie in regard to the Life Station product for my husband and I. He was very informative, knowledgeable and helpful, he made the experience "painless". Looking forward to receiving the life alerts. Thank you Frankie for your assistance.
Courtesy and all questions answered
Great customer service!
The person I spoke to was very informative and friendly,but professional. She answered all my questions quickly. Informed me of the way the wristband works and where I can use it in the country. Even works in the shower when wet. Useful to help give peace of mind when home or away for medical emergencies.
they were friendly and helpful
Was very relieved to talk to Jordan, who explained everything and made me feel comfortable receiving LifeStation equipment and its protection.
They take time and explain the process. And there not trying to rush you off the phone. There also very kind and polite
Very knowledgeable
Courtesy of representative and was knowledgeable of the product. Price seemed right compared to others that I looked at. Once I get the product that will be the real test.
I am 83 years old and still working (from home). Even though I live alone and am very healthy, I feel I should have some type of protection. I ordered the necklace. It was a great experience because "Justin" was very pleasant to deal with. We discussed which product would best serve me and in no time the transaction was completed.
Frankie was very clear in his explanations and very thorough.
Everyone was friendly and helpful
Customer service was very good and helpful.
Watch is large and cumbersome. Easy to read , charges well overnight. Letter says not to return . Do not believe you have people to call and does not tell me how if I can press button and who does this contact? Is it a 911 system?
Based on analysis of 29 reviews rated 1-2 stars for LifeStation
“When I requested a confirmation of cancellation, I was first told I’d receive one in 24–48 hours, which then changed...”
“I initially thought everything went well”
“Just about everything from a promised call following day for payment, that never happened”
“I had an extremely disappointing experience with LifeStation”
“And couldn't get a refund even after I asked 5 minutes later until I received the unit and then returned it”
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LifeStation is a provider of medical alert solutions designed specifically for seniors, enhancing their safety and independence. The company offers a range of products, including the Sidekick Home medical alert system, which is tailored for seniors who spend most of their time at home, and the Sidekick Anywhere mobile alert button, equipped with GPS capabilities for those on the go. Additionally, LifeStation features the Sidekick Smart, a smartwatch that combines medical alert functionality with a modern design. LifeStation’s services include 24/7 emergency monitoring, ensuring prompt assistance at the push of a button. Their dedicated monitoring centers are based in the United States, allowing for quick response times to emergencies. The target market primarily consists of seniors and their families who seek peace of mind through reliable medical alert systems that support independent living. With offerings such as a 30-day money-back guarantee and a special promotion for a free month of service, LifeStation aims to provide accessible solutions for its customers.
LifeStation receives overwhelmingly positive feedback from customers, highlighting the helpfulness and professionalism of its staff. Many reviewers appreciate the knowledgeable representatives who take the time to answer questions clearly and patiently, ensuring a seamless experience. For instance, individuals like Frankie and Sherry are frequently mentioned for their understanding and thorough explanations, contributing to a sense of security for families. However, some customers express frustration regarding discrepancies in pricing, with a few reporting that they were misinformed about monthly fees after their purchase. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the product. Overall, LifeStation is viewed positively, with a strong emphasis on customer support and care.
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