We order equipment, was lost in the mail. Took over a month to receive it. Then was told it would cost my mother shipping to send back and get her money back. This was March 25th. After at least 6 phone calls we still have not gotten her money back. Some of the worst customer service ever.
They do a great job. I fell at midnight and they got ahold of EMT and they were here in 15 minutes. They also contacted people on my list. It paid for itself last night. I highly recommend them. Customer service is very good and helpful. A good company with people from the USA that speak excellent English.
a little more instruction as to the details
I purchased the device April 29. Today May 8 I still do NOT have the device.
The person on the phone explained costs and benefits very clearly and was very informative. the
The alertness of their surroundings at all times. It was better than none!
Sherry in customer service was extremely helpful. She was knowledgeable about all the products and whereas I had previously evaluated a pendant she determined that the watch was better for my case. I was told that the pendant be within 6 inches of my ICD inserted cardio defibrillator and-addition, I have a pacemaker. So there could be be a strong possibility that could interfere with my ICD. She converted me over to a watch, which actually has more features than the pendantand we’ll see how that works out.
They took my money without authorization. I had called them on April 28 and I told them that I was doing this for my brother who had five strokes and they needed my credit card so that I can hold until I got back with them and I told him do not submit this until I speak with my brother I was going today to speak with him, which is May 7 and they still took the money and now they’re said they sent out the unit and I have to wait to get it and I have to mail it back and then they will give me my money back I will never recommend this company very upset.
Very helpful!
Excellent explanation of service. Only thing not mentioned was cost of Replacement cost of $6.00 for faulty equipment.
The customer representative was courteous, patient and professional.
Very good service they explained how the device works and the use of the battery . It is good for three years and also the back up battery device is good for 36 hours.
Christina was very pleasant and helpful with my order. She had a lot of patience with me asking questions
Well I totally forgot about this. How is it coming and what is the return policy?
He lied to me.
Sherry was very helpful and answered all my questions. She was courteous and knowledgeable.
The representative was wonderful. Such a good customer experience. I just wish you had an app.
Maria was extremely informative and made sure to answer any of my questions and concerns. Explained all options thoroughly to help make my decision to chose this company. Looking forward to receiving our unit and testing it out!
All my questions were answered completely. A lot of information was given to me and I like the reduced price.
The experience was easy, and the person that helped me was very helpful.
Based on analysis of 29 reviews rated 1-2 stars for LifeStation
“When I requested a confirmation of cancellation, I was first told I’d receive one in 24–48 hours, which then changed...”
“I initially thought everything went well”
“Just about everything from a promised call following day for payment, that never happened”
“I had an extremely disappointing experience with LifeStation”
“And couldn't get a refund even after I asked 5 minutes later until I received the unit and then returned it”
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LifeStation is a provider of medical alert solutions designed specifically for seniors, enhancing their safety and independence. The company offers a range of products, including the Sidekick Home medical alert system, which is tailored for seniors who spend most of their time at home, and the Sidekick Anywhere mobile alert button, equipped with GPS capabilities for those on the go. Additionally, LifeStation features the Sidekick Smart, a smartwatch that combines medical alert functionality with a modern design. LifeStation’s services include 24/7 emergency monitoring, ensuring prompt assistance at the push of a button. Their dedicated monitoring centers are based in the United States, allowing for quick response times to emergencies. The target market primarily consists of seniors and their families who seek peace of mind through reliable medical alert systems that support independent living. With offerings such as a 30-day money-back guarantee and a special promotion for a free month of service, LifeStation aims to provide accessible solutions for its customers.
9 months ago
Good person on phone very clear and understanding
9 months ago
The representative was very knowledgeable and understanding to what we needed this device for.
9 months ago
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very professionally and respectfully.
LifeStation receives overwhelmingly positive feedback from customers, highlighting the helpfulness and professionalism of its staff. Many reviewers appreciate the knowledgeable representatives who take the time to answer questions clearly and patiently, ensuring a seamless experience. For instance, individuals like Frankie and Sherry are frequently mentioned for their understanding and thorough explanations, contributing to a sense of security for families. However, some customers express frustration regarding discrepancies in pricing, with a few reporting that they were misinformed about monthly fees after their purchase. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the product. Overall, LifeStation is viewed positively, with a strong emphasis on customer support and care.
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