9 months ago
Good person on phone very clear and understanding
9 months ago
The representative was very knowledgeable and understanding to what we needed this device for.
9 months ago
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very professionally and respectfully.
The representative was very patient and helpful with all of my questions and the registration process was seamless. Happy to be taking advantage of the discount offered by my Medicare Advantage plan!
The gentleman that I was talking to was so helpful he explained everything to me
It was how it will help me when I am alone and I fall and it will give me a piece of mind to ease the pain
I spoke to an associate several times while shopping. They all answered my questions with no hesitation.
Everything I ask about the device was explained throughly and the representative was so patient and nice.
The man Justin that I spoke with was courteous and knowledgeable. He answered all my questions and didn’t lead me to things I didn’t want. I would totally recommend lifeline to anyone
Knowledge or the person I talked to
It was a.good and she answered all my questions.
I don't think I should have been told that I have until Friday and on Thursday the 22nd it was in the bank and set up to be deducted from my account at 2 am so I didn't have a chance to let them know that I was not going to try the device. After I talked with someone I said I could not go with a company that I cannot trust. After this extremely upsetting incident they were able to help me obtain the device that I am wishing that will be the best device for me. I appreciate that they were willing to help me obtain the device that will be free for a month but I will have to pay $30 for the device per month. That's what I think is not only good customer service but a company that is that is worth trying. I'm hoping that everything is going to be a lot better than how it started out. I'm a manager so I know how to watch out for bad customer service and toxic companies. Thank you for helping me get the device that I really need. Hope you're having a good day.
The agent was very knowledgeable. She was kind and caring. I feel comfortable with my mother wearing this, that a response will occur if needed.
I found the information informative and helpful
All 3 customer service reps I talked to were professional, knowledgeable and polite.
I canceled but they took my money out for a whole year !!!
Just about everything from a promised call following day for payment, that never happened. Not given quoted price..told I wouldn't be charged yet and was immediately. To days passing and nothing, reached out only to he told my payment had been declined.....and it wasn't. Yep....not a great start
The Phone representative was great!! I’m sorry but I forgot her name, she was polite, personable friendly and very informative. We are glad we called. And are excited to get our Father protected.
Frankie explained the features and benefits to me easily and clearly.
Justin was so nice, and so informative. He answered all our questions, and made the whole transaction easy and fast.
My payment was processed and 6 days later the device has not shipped. Customer service was no help. I was told that it would be 24-48 hours before a member of management would contact me.
Once I got over the fact that Aetna doesn’t seem like fall monitoring devices aren’t important to cover for their elderly that live alone. After that things went smoothly.
I spoke with Thomas and he was very helpful answering all of my questions. He was a pleasure to speak with.
Based on analysis of 29 reviews rated 1-2 stars for LifeStation
“When I requested a confirmation of cancellation, I was first told I’d receive one in 24–48 hours, which then changed...”
“I initially thought everything went well”
“Just about everything from a promised call following day for payment, that never happened”
“I had an extremely disappointing experience with LifeStation”
“And couldn't get a refund even after I asked 5 minutes later until I received the unit and then returned it”
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LifeStation is a provider of medical alert solutions designed specifically for seniors, enhancing their safety and independence. The company offers a range of products, including the Sidekick Home medical alert system, which is tailored for seniors who spend most of their time at home, and the Sidekick Anywhere mobile alert button, equipped with GPS capabilities for those on the go. Additionally, LifeStation features the Sidekick Smart, a smartwatch that combines medical alert functionality with a modern design. LifeStation’s services include 24/7 emergency monitoring, ensuring prompt assistance at the push of a button. Their dedicated monitoring centers are based in the United States, allowing for quick response times to emergencies. The target market primarily consists of seniors and their families who seek peace of mind through reliable medical alert systems that support independent living. With offerings such as a 30-day money-back guarantee and a special promotion for a free month of service, LifeStation aims to provide accessible solutions for its customers.
LifeStation receives overwhelmingly positive feedback from customers, highlighting the helpfulness and professionalism of its staff. Many reviewers appreciate the knowledgeable representatives who take the time to answer questions clearly and patiently, ensuring a seamless experience. For instance, individuals like Frankie and Sherry are frequently mentioned for their understanding and thorough explanations, contributing to a sense of security for families. However, some customers express frustration regarding discrepancies in pricing, with a few reporting that they were misinformed about monthly fees after their purchase. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the product. Overall, LifeStation is viewed positively, with a strong emphasis on customer support and care.
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