LifeStance Health

3.744 out of 5 stars
3.7
Great1,000 reviews

TrustScore

3.7
3.744 out of 5 stars
Great
5 out of 5 stars
626
4 out of 5 stars
58
3 out of 5 stars
19
2 out of 5 stars
28
1 out of 5 stars
269
1,000 reviews in total

Review summary

LifeStance Health has mixed reviews from customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

Lovely therapist and really appreciate…

Lovely therapist and really appreciate the bios and specializations. I think I found the right one for me! Very easy boo...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Extraordinary Experience

I have had extraordinary experiences with everyone I came in contact with at LifeStance. I spent months trying to find ...Read more

0
0
🔥 High engagement
POPULAR
1 out of 5 stars
1/5

Every time I have a telehealth…

Every time I have a telehealth appointment they never send me the link to connect. I tried calling but it was after hour...Read more

0
0
🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Patricia is an amazing person and a…

Patricia is an amazing person and a pleasure to talk too. All the staff is super sweet and caring. They took care of me ...Read more

0
0
🔥 High engagement

Want your best reviews featured?

Premium pins get 30× more visibility and boost customer trust

Filter by rating:
Luz Velasquez
Luz Velasquez
1 reviews
12 months ago
5 out of 5 stars

I love my therapist

I love my therapist. She help me so much!! Alba Giraldo.

Helpful?
12 months ago
5 out of 5 stars

Dr. Ron Soelimto - excellent therapist

Dr. Ron Soelimto, outside of Atlanta, GA, is a dedicated, very well educated, insightful and caring doctor. I have not experienced any of the issues claimed in the previous reviews - no billing or professional problems at all. I appreciate his expertise and considerable knowledge of medicines, their indications and interactions. My treatment is going very well.

Helpful?
12 months ago
5 out of 5 stars

Caring clinic

I have multiple mental health issues. I needed to find a new provider to help manage my medication. I have a medicare advantage plan. They recommended this clinic. I went online to make an appointment and I had no issues. I really like the NP I am working with. She listens to my concerns and answers all of my questions. She makes good recommendations and really helps me get through. I’m lucky to have found this practice.

Helpful?
Gayle
Gayle
1 reviews
12 months ago
5 out of 5 stars

My therapist in Racine,Monica Passage…

My therapist in Racine,Monica Passage is outstanding. The best I’ve ever had!!!

Helpful?
Greg Mills
Greg Mills
1 reviews
12 months ago
5 out of 5 stars

Thanks LifeStance, NW Expressway, OKC

I can’t say enough for all the help the people at LifeStance has done for me! Kristine at the front desk, Amanda for my treatment and Annie for the guidance and oversight! It’s a complicated process and takes a team effort. Their dedication has inspired me to get the help I need and put the work in to find the peace I need.

Helpful?
12 months ago
5 out of 5 stars

The industry of for-profit health insurance needs to stop existing.

Mental healthcare saves lives. If your insurance company limits affordability or access to it in any way, they may be trying to harm you to increase their profits.

Helpful?
12 months ago
5 out of 5 stars

Fantastic Experience

Fantastic Experience I have now met with my therapist three times. I outlined what I was looking for in our first meeting. We meet virtually which is very helpful. We have discussed everything that is on my mind and bothering me and I am always pleasantly surprised how much she remembers from session to session. I have been provided some coping mechanisms, discussed self care and have found it very helpful to just vent and unleash regularly.

Helpful?
Ms.Lopez
Ms.Lopez
1 reviews
12 months ago
5 out of 5 stars

I want to thank LifeStance for helping…

I want to thank LifeStance for helping me in one of my most difficult times, the staff and therapist have been very helpful and supportive to me. Betty Dudas and Dr. Laura Velli have been so understanding and helpful during my mental health journey and I appreciate all there support and guidance. I absolutely recommend LifeStance for anyone who is struggling with mental health.

Helpful?
Cassie
Cassie
1 reviews
12 months ago
5 out of 5 stars

They were quick to get me in to see a…

They were quick to get me in to see a therapist and a Psychiatrist's. Angela Wooten and Caitlyn are both wonderful. They have never made me feel uncomfortable and I always feel better after leaving.

Helpful?
Tisha
Tisha
1 reviews
12 months ago
5 out of 5 stars

I’m so blessed to have lucked up with…

I’m so blessed to have lucked up with my therapist. I’m saying this because 3rd time’s the charm isn’t that what they say lol. Needless to say don’t give up on therapy let LifeStance Health help you.

Helpful?
Caralee Kelly
Caralee Kelly
1 reviews
12 months ago
5 out of 5 stars

My Experience had been great

My Experience had been great . My therapist had helped me a lot . I am very glad I found life stance . The staff has been great and helpful. Thank you and happy holidays.

Helpful?
12 months ago
5 out of 5 stars

It's been a good experience for me

It's been a good experience for me, if you know what it is you actually want. This is a good group for that kind of experience. With a healthy list of providers.

Helpful?
Lynn Timmons
Lynn Timmons
1 reviews
12 months ago
1 out of 5 stars

Mental Health Clinics are no help

Called Lifestance for an in person session as a new patient. Website says they accept my insurance with a few specific therapists recommended. When I called, I was told that none of their therapists accept my insurance. I have UHC Medicare advantage which shows several provider options in network. After MANY calls to multiple mental health clinics it has become obvious that ZERO clinics accept anything tied to Medicare. This may be a negative review for mental health clinics in general and not just Lifestance, but they were the most blatant. I’ve tired of therapists fictional rhetoric on websites about how much they care, want to help etc etc. They may want to help if you pay cash, but I’m not convinced.

Helpful?
Claire White
Claire White
1 reviews
12 months ago
1 out of 5 stars

Why did this man get into the medical field?

what can I say about his doctor and this 'company"? I pleaded with Dr. Philip Simkowitz, to give me a few anti-depressant pills which I've been on for many years for at least a few days until coverage would be kicked in; I am a sexual assault survivor and have been through terrible experiences; I'm 65, recently on Medicare but still have the same coverage with Blue Cross Blue Shield. Dr. Simkowitz told me I'd have to wait 2 weeks before getting any help. Really??? Typical. White man, entitled, private school for his children; didn't give seem to care about me. Never asked me a question about my life and being a survivor of countless abuse. I'm thrilled that I've found someone else who did not deny me my basic human rights.

Helpful?
12 months ago
5 out of 5 stars

Lifestance therapist is wonderful

Lifestance therapist is wonderful, understanding and extremely competent and compassionate.

Helpful?
Eric Rolf
Eric Rolf
1 reviews
12 months ago
1 out of 5 stars

Their staff is dishonest, unethical, and extremely greedy with money

This doctor’s office will waste your time and money. LifeStance in Baltimore is extremely dishonest and unethical. I made a Doctors appointment with LifeStance health and the doctor never made it to the appointment. LifeStance Health in Baltimore said this was due to his Internet being down and not working on the doctor’s end. This wasted over an hour of my time waiting for no reason. All they had to do was communicate, but LifeStance Health in Baltimore did not. I had to call in to find out this information. Because the Doctor’s internet was down and he could not make my appointment, I had to reschedule a second appointment. I understand there can be technical issues for a telemedicine appointment, so I rescheduled. On the day of this appointment, my cell phone stopped working and I had to purchase a new cell phone. As soon as I had my new cell phone working, I immediately called them to explain the problem and they charge $95 on my credit card. I explained the above issue very clearly to the receptionist and she said there’s nothing that she could do. I would have to contact the provider on the portal. I messaged the provider on the portal and their portal doesn’t work. The message wouldn’t go through. I called back again and they say there’s nothing they could do to help me. I would not make an appointment at LifeStance Health, unless you want to get financially ripped off and taken advantage of financially. LifeStance Heath is very hypocritical, unethical, dishonest and excessively greedy when it comes to money. Please beware Of this doctor’s office and company LifeStance Health. They only care about money and have no compassion for their patients. Make appointments here at your own financial risk and time.

Helpful?
Sean Hayduk
Sean Hayduk
1 reviews
12 months ago
1 out of 5 stars

Indescribably bad

Where to even begin with this horrible company. Billing is a nightmare. I had to beg them multiple times over the course of 3 months to have them send charges to my insurance, which they had lost the information for no less than 8 times. Furthermore, they take at least a week to respond to any message. And when they do, their response has nothing to do with the content of your message. They’ve sent the wrong medication to the wrong pharmacy and outright denied the existence of previous messages. Since starting with Lifestance Health a little over a year ago, I’ve had to get by for a total of two months without my medication. I’ve had to call them begging to have my prescription refilled more times than I can count. It’s humiliating to deal with them. The amount of apathy and incompetence I’ve had to deal with is staggering. I am fully convinced that any of their ratings above 3 starts is from a fake account. Edit 12 hr later: This is their business model. They show a good face to the public and ignore their patients. Notice how they sent a reply to my review mere hours later whereas I have yet to receive any of the care that I paid them for. Shameful. Absolutely shameful.

Helpful?
12 months ago
1 out of 5 stars

Lifestance health has flakey therapist

Lifestance health has flakey therapist, poor customer service, and horrible billing practices. Our Therapist quit and did not show for her appointment and they still charged us for the visit. I reached out numerous times to the billing department which is almost impossible to reach. When I finally reached them they stated that "the therapist no longer worked for them, so they would look into the inquiry." They never did. This outfit provides terrible customer and they are nearly impossible to reach! I am sure there response will be the same robotic resonse given to all thier customers who have issues, instead of actully reaching out to clients to resolve thier issues. BEWARE

Helpful?
Lydia O'HARA
Lydia O'HARA
1 reviews
12 months ago
1 out of 5 stars

Doctor Down-Played Symptoms.

I brought my adult daughter for testing for Autism. The office we went to is in Augusta Ga. We didn't get the diagnosis we were hoping for. Not only didn't she get the diagnosis but her current diagnosis from previous doctors were dismissed. So basic "nothing " is wrong with my daughter and I assume he feels she was acting. Everything I mentioned on the paper app was dismissed. I paid for this out of pocket. I will take her to another facility.

Helpful?
12 months ago
5 out of 5 stars

Great therapeutic environment

Great therapeutic environment, I really enjoy having the pros hear and help me with my mental problems

Helpful?

The CrowdTrust Experience

Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.

About LifeStance Health

No description available for this company yet.

Company information

Unclaimed profile

This profile hasn't been claimed by the business owner.

Our guarantee

We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.