LifeStance Health

I’ve been a patient with LifeStance for a few years now. When I started I was extremely optimistic as my med provider seemed extremely personable and I felt like we clicked. I was also set up with a therapist who although very young seemed eager to help, kind and made me feel comfortable. These things quickly changed. My review will only be about my med provider experience. After a few months, I was dropped by my med provider, she felt I had missed too many appointments. I took issue with this because #1 we disagreed on how many appointments I flat out “missed” versus rescheduled, or was unable to connect via LifeStances VSee app for telehealth appointments. #2, there was zero prior communication stating I was at risk of being dropped due to anything being wrong. But, c’est la vie. I was set up with another provider easy enough. This relationship never worked for me, simply because I was set up with the opposite sex, and I had a hard time opening up. This provider, I will say worked with me to the best of their ability and always made me feel seen. Quite some time in, I felt like I wasn’t progressing and requested to be transferred to a same sex provider. This ultimately was a huge mistake. I was connected with an elderly woman who simply wanted to know what I wanted prescribed. My meds remained pretty much the same as they were when I transferred, as I am not a professional in psychiatric medication and she was extremely unhelpful with making suggestions for anything new. I stayed with this provider for sometime trying to navigate proper dosages and such, until she dismissed me as a client for addressing a problem. I was being prescribed a medication that at low doses is used to help with sleep. At higher doses the medication can be extremely sedating, cause weight gain, and for me was causing a night binge eating disorder. Being able to sleep at night, is a huge problem for me, so this medication is extremely important to me. During our visit she asked me what she always did, “What are you on, and how many milligrams”. I gave her my answers. This particular medication I let her know I was experiencing side effects at previously prescribed doses, and specifically stated I would/could and was only taking a minimal dose. When she sent my medications to be filled at the pharmacy she purposefully sent this medication at double the milligrams I stated I was taking. Her reasoning was that I “seemed” to bounce between the two dosages. I filled the prescription with her comments in mind thinking I would be able to cut the medication in half. After picking up the medication, I learned it’s not a medication that can be cut in half. I reached out to her via the patient portal as instructed by LifeStance, only to receive a response stating that she would not call in another prescription because I filled the original one, and that I needed to make another appointment to discuss options. I thought this was unfair, as she, the experienced professional, should have known when prescribing the medication that it could not be taken at the dose I told her I was on. But, I followed her demands and tried to make an appointment; I couldn’t be seen for another 3 weeks. So I sent another message via the patient portal, expressing my frustration and concerns. It wasn’t my fault it was prescribed incorrectly. I should not have to suffer because of her mistake, I rely on this medication to help me sleep, not sleeping well for 3 weeks will be a nightmare. She responded a week later telling me she would be transferring me to another provider. LifeStance sent me a text message asking me to call because my provider had made a referral for a new provider. I called and I was set up with one, given an appointment time, and sent intake forms. I also made a complaint regarding what had happened. Then the day before my appointment, I get a call from LifeStance telling me they have to cancel my appointment because the provider had suddenly become no longer a “match”. The agent wanted to offer “resources”, and informed me that I had plenty of medication to last me until I was able to be seen by another provider in a different clinic. I asked to be told why I was being dismissed from the clinic altogether, and was unable to get any answer other than “the provider is no longer a match” while in the phone. LifeStance worked well for telehealth, but I cannot recommend their med providers, or the company as a whole. There is very poor communication, and no accountability.

Emily Kyte was my therapist during a particularly difficult time in my and i was seeing her twice a week. She agreed to find me a new therapist for new treatment. I went three months without treatment and was told my Lifestance that the referral is being processed. I called and messaged emily and lifestance multiple times and told them I need treatment and to find me a new therapist. Emily knew the therapist fell through in mid November and its now mid February. Lifestance said they cant find me anyone and Emily has medically abandoned me. I am reporting them both to the board of health and speaking out publicly about their continued medical negligence. Do not use this company! This is the third time this has happened.

Update: I wrote to the email mentioned in their reply and haven't gotten a response. I will update here if I get a reply at some point, but I don't think I will. Just look them up at the Better Bussiness Bureau: "this business has a pattern of complaints. Specifically, consumers allege in their complaints to BBB they are being charged for services that should have been covered by their provided insurance. " The above has been certainly my experience, and they are absolutely impossible to get a hold of. If you get a person on the phone, they will say they will call back and never do. 1) They just charged me $400 for services provided over 2 years ago, without going through my insurance. 2) They charged me $150 for psychiatric counseling sessions that never occurred (meetings were to update my prescription only and never lasted more than 15 minutes). 3) I had balance in my favor that mysteriously disappeared and no one could offer me a solution (no, it was not used to cover other charges). 3) They have charged my card on file without my consent while I was contesting charges. I contested the charge through my card issuer and they never replied to my card issuer either. Yes, some of their medical providers can be good, but it's a lucky draw, and they can't retain some of their good personnel, which speaks badly of them. The company itself is awful and better alternatives exist that should be preferred instead. I suggest you seek more trustworthy and compassionate alternatives.

Terri Koschnik is the best! Best therapist I’ve ever had. And I’ve had many.

I enjoy attending my appointment with My therapist and psychiatrist. They can relate, and are very understanding.

I have had a wonderful experience with everyone I’ve come into contact with here. They listen and address my concerns and have referred me to other providers when necessary. I would definitely recommend them!

Great service!!

I have had only a 5 star experience with my provider Tiffany Taylor! I truly recommend. If we could only get a bit more help with scheduling if we call in for an appointment it would be an excellent service.

Rita is very compassionate and amazing! 😀😀

My Dr is awesome and doesn't make me feel uncomfortable when I have meetings with him.. Great guy

The nurse practitioner was great The virtual experience was alright Billing to begin was convenient

They seem alright and everything.I just don't think anybody there can help fix me.

I feel listen. I am giving tools and resources to get better or to maintain mental stability .

Excellent e-portal for VTC connection with service provider.

I have been searching for a psychiatrist who actually listens, problem solves and she's me! Dr.Lemens did exactly that. Im sure it was my body language and responses that had her see past the intake questionnaire I filled out and I am thankful. I have been living in survival mode for so long I tend to dismiss things as normal routine but I can tell you I am hopeful for the first time in years with my new treatment plan. If you are struggling with severe GAD I definitely recommend trying her out, she is amazing and the front desk ladies are as well!

I had my first visit and was quite nervous about it. My anxiety was high, but by the end of our time together, Eva had calmed me down. So, I’m willing to give this therapy thing an honest try. Thank you Eva!

I have no complaints, my sessions and interactions have been online. I have not run into any issues and due to the lack of therapy and guidance, I already recommended or showed my friends it could benefit or interest.

My therapist is awesome. She listens and understands me very well. Always has great feedback

The doctor took her time with me and the office staff was friendly

Absolutely awful! Their billing has inaccurately billed me. They charged me late fees and no show fees for appointments I was on time to and attended. They charged me for cancelations, even when I cancelled in advance like they require. One therapist was fine, not great, but the other was awful. Do not use this company!