LifeStance Health
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Stay away
Update: I wrote to the email mentioned in their reply and haven't gotten a response. I will update here if I get a reply at some point, but I don't think I will. Just look them up at the Better Bussiness Bureau: "this business has a pattern of complaints. Specifically, consumers allege in their complaints to BBB they are being charged for services that should have been covered by their provided insurance. " The above has been certainly my experience, and they are absolutely impossible to get a hold of. If you get a person on the phone, they will say they will call back and never do. 1) They just charged me $400 for services provided over 2 years ago, without going through my insurance. 2) They charged me $150 for psychiatric counseling sessions that never occurred (meetings were to update my prescription only and never lasted more than 15 minutes). 3) I had balance in my favor that mysteriously disappeared and no one could offer me a solution (no, it was not used to cover other charges). 3) They have charged my card on file without my consent while I was contesting charges. I contested the charge through my card issuer and they never replied to my card issuer either. Yes, some of their medical providers can be good, but it's a lucky draw, and they can't retain some of their good personnel, which speaks badly of them. The company itself is awful and better alternatives exist that should be preferred instead. I suggest you seek more trustworthy and compassionate alternatives.