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Review summary
Leonardo Hotels has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.
Disappointing. Tried on two separate evenings to contact Room Service and, failing that, Reception from room phone. No answer on either occasion. The room was up a flight of 10 stairs. I was not made aware of possible accessibility issues before arrival and found this challenging which for a "superior" room is not good enough. I had difficulty finding help with my case and struggled with the stairs. Having said that the staff with whom I interacted were, on the whole, very nice and the food, when I finally got it, was fine. TV offerings very poor. Just not good enough for an allegedly highly rated hotel. (Edinburgh, Murrayfield)
Nothing like making a booking that the hotel gets wrong & when they kindly promise to re-imburse they actually change the facts so that they don’t have to re-imburse the customers. When you know you were at the hotel at 10am to check in & you’re told that you got the date wrong & then you see that they update Booking in the afternoon as a ‘no show’. I don’t know why Booking wants to list such hotels on their database when such bad service from the hotel reflects badly known them as well.
Leonardo hotel - Tel Aviv
This business customer ain’t coming back!
Have just booked my 4th visit this year. at Leonardo Hotel Gateshead Quays, fabulous, as always very friendly staff , Ann on reception so helpful, and always give us a welcome as we arrive, the furnishings in bar, and lounge have been renewed, plus an added touch of complementary cold drinks from the dispenser in reception rooms cleaned and all tea coffee and milk , plenty of it every day, the bar staff and resturant staff are fantastic, my next visit already booked
While checking into my suite at the SEAFOS Luxury Resort & Spa Hotel in Nafplio, Greece the Security Guard/Reception Staff negligently directed my partner and I to park in an area incapable of safely accommodating our Van, resulting in substantial damage to the body panels of our vehicle. Following the damage to our vehicle I confronted the hotel Mgr. (Vasilis Keritis) who agreed that his staff was negligent and that he was willing to do what was necessary to restore our vehicle. Yet the following day, when I inquired how the SEAFOS Hotel was going to arrange payment for the repairs necessary to fix our van , Vasilis Keritis reversed his position claiming his staff was not at fault. Out of hundreds of hotels I've stayed, throughout 55+ different countries, this is BY FAR THE WORSE ONE YET!!!
it is a 2 stars hotel, i was charge a parking ticket because the reception staff told me that i haven't to worried and they don't told me that i have to pay.
i made a complaint by email and i they don't answer.
the staff did missed me.
Leonardo Hotel Plymouth. Overall an awful experience.
Person checking me in took forever and made no eye contact. Arrived in my room to find it was the wrong room type - phoned down, the same person answered the phone and didn't appear to give a damn, or even see why it was a problem. I was told I'd be called back. No call back, I'm left waiting and unable to unpack Eventually gave up and went down to reception, the person who checked me in originally didn't even acknowledge me and someone else had to sort out his mess.
The new room was adequate. Supposedly a Superior room type, but I saw nothing Superior about it. No water and biscuits as advertised, no easy chair. Tap on the sink in the bathroom was wobbly to the point of feeling like it was going to fall off. The shower head control DID fall off - there was a piece missing from the front which had not been replaced. Peeling paint in the bathroom.
Heating controls advertised as 'individual' are blatantly not - guests are locked out of these. Called reception to be told it's due to 'problems in the past'. Problems with what? Paying guests deciding how hot or cold they want to be? Eventually someone arrived with a heater as apparently they can't even unlock the controls.
Breakfast - the actual breakfast is fine, but when going to the dining room all that happens is your room number is taken. No info on what to do, or anything other than 'room number please'. Overall feeling of being short staffed - tables missing cutlery, no milk jug without asking for it (come on, that's basic), sauce bottles mostly empty.
This is NOT a four star hotel, rebrand or not.
Overall, a really poor experience. What pushes it into terrible is the fraudulent charge on my card. I'd paid my room on check-in as normal, however on receiving the invoice after check out, I discovered that someone had gone into my account and charged an additional amount the morning of check-out.
Called the hotel and spoke to someone who did really try to help, but couldn't see why this charge was made and said it would be referred to the accounts department for a refund and new invoice. I have heard absolutely nothing, three days later, despite following it up, and am now having to consider filing a fraud complaint, which I really didn't want to do.
Avoid this hotel. Some of the staff are doing their best and do want to help, but overall it has a feeling of disinterest and lack of care even before the problems with the extra charge. It certainly isn't anything even approaching four star.
Keine Info ab wann es Frühstück gibt, Fenster so was von schmutzig, Staub auf den Lampen. Abend essen gibt es nur auf Anmeldung würde uns gesagt. Parkplatz zu teuer.
Leonardo Frankfurt
The rooms are good enough and most staff are very helpful and friendly. The decor of the hotel is passable. Can't believe the new owners have started charging for parking esp to residential guests. Jurys Inn owners offered it free.
However, the chambermaid threw away a perfectly good pair of socks of mine that were actually on a chair, not even on the floor - only realised upon unpacking at home. Are they trained never to remove the guest's personal possessions? Maybe Leonardo gives its staff to do so. So then, maybe they are not deterred from stealing either. How can guests safely leave their clothing around without running the risk of losing them and then having to go through all the admin of complaining to management?!
The Hotel was asked to offer lunch for our business event and they provided sandwiches, hummus and some salad. The sandwiches were of very poor quality, especially the vegetarian ones - tasteless probably because there was hardly any filling in them. No provision of gluten & dairy free options. Hummus too had no taste in it.
Given the price people paid per room + what we paid for the conference rooms, I'm sure Leonardo could do much better.
The restaurants too do not have a very good selection for choice. Hardly anything vegetarian,, gluten or dairy free. Don't understand why these eateries promote meat so much
This was a really good hotel. Excellent value for money.
Thank you to Nidhi in guest services for her thoughtful gesture for my friend’s birthday. It was a really nice surprise. It made her day! Above and beyond.
There was a really nice friendly atmosphere at the hotel. Parking was easy and good value.
Worst hotel I've ever been too. Pre-paid for my room and when I arrived they instantly withdrew money from my account (Room and an extra €20, for whatever reason). They couldn't explain why and said I would get my money back the day after and it was just ''received''. Not sure how this is actually legal and I bet it isn't. The other receptionist told me that they had nothing to do with it and a third one that I would receive it in 1 or 2 weeks? Confused staff, miscommunication, horrible system that withdraws money from their guests account for nothing. Bad customer service that takes no actions and they don't answer any of my e-mails post trip. Don't recommend this at all.
the worst club to be part of i booked a reservation on my points got a confirmation but the their hotel still charged my cc for the full cash price been onto to them both neither of them care and they stll havent refunded my cash avoid this group there are many other hotels and hotel groups who actually care about their frequent customers
Comfortzimmer mit Frost teuer bezahlt wir sind seit 13.5.2023 in einem…
wir sind seit 13.5.2023 in einem sogenannten Komfortzimmer - die Heizung ist kalt wir haben wegen der Kälte kaum geschlafen und haben gefroren hat niemanden interessiert kassieren nur hab noch nie so schlecht genächtigt mit Socken schal und dicker jacke im Bett kein Service keine Reduzierung angeboten friss vogel und stirb is eh schon bezahlt nassieren und keine Leistung bereue es im Hotel Leonardo gebucht zu haben jede einfache Pension wäre warm und besser gewesen Dr. Mercedes Zsifkovics
Exeter Leonardos.
Reception staff helpful and polite. Room small, basic but clean and fine for 1 night.
However we made the mistake of eating there. Ordered a meal and was told we would probably need to order sides as it was 'small' even though £14.50 each.
Nice but small and the side of chips ordered were tiny amount of French fries.
Decided to have dessert as we were still hungry, waited over 30 minutes after receiving menu and no one to take order so gave up.
When we paid the bill (at the bar) as no one came to the table we mentioned the wait and were told sorry but were very busy. We were the only customers in the restaurant so it was only the bar that had guests. Seemed to be plenty of staff wandering about.
Won't return and luckily it was only for a 1 night stay for a hospital visit the next day.
After almost 1 week I still didn’t receive the key of my flat, I asked to be sent it to me and they said yes at the end, and that they will send an email to confirm but I never received anything. It has been 1 week, and this is becoming really a joke.
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