LE
Leonardo Hotels
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Worst hotel I've ever been too
Worst hotel I've ever been too. Pre-paid for my room and when I arrived they instantly withdrew money from my account (Room and an extra €20, for whatever reason). They couldn't explain why and said I would get my money back the day after and it was just ''received''. Not sure how this is actually legal and I bet it isn't. The other receptionist told me that they had nothing to do with it and a third one that I would receive it in 1 or 2 weeks? Confused staff, miscommunication, horrible system that withdraws money from their guests account for nothing. Bad customer service that takes no actions and they don't answer any of my e-mails post trip. Don't recommend this at all.