Leonardo Hotels
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Chambermaid threw away socks, poor food selection
The rooms are good enough and most staff are very helpful and friendly. The decor of the hotel is passable. Can't believe the new owners have started charging for parking esp to residential guests. Jurys Inn owners offered it free. However, the chambermaid threw away a perfectly good pair of socks of mine that were actually on a chair, not even on the floor - only realised upon unpacking at home. Are they trained never to remove the guest's personal possessions? Maybe Leonardo gives its staff to do so. So then, maybe they are not deterred from stealing either. How can guests safely leave their clothing around without running the risk of losing them and then having to go through all the admin of complaining to management?! The Hotel was asked to offer lunch for our business event and they provided sandwiches, hummus and some salad. The sandwiches were of very poor quality, especially the vegetarian ones - tasteless probably because there was hardly any filling in them. No provision of gluten & dairy free options. Hummus too had no taste in it. Given the price people paid per room + what we paid for the conference rooms, I'm sure Leonardo could do much better. The restaurants too do not have a very good selection for choice. Hardly anything vegetarian,, gluten or dairy free. Don't understand why these eateries promote meat so much