Leep Utilities Reviews

Moved to new property and Leep Utilities was our new water supplier. Quick call, no waiting for we in a queue and easy to set up all new details, hassle free. Call handler was friendly and professional. Lovely to speak to an actual person. Experience so far has been 5*

Hannah is very proactive and helpful. I am very impressed that she provided me a clear explanation and useful info that resolve my problems. good job and keep on! thanks Hannah again.

Gemma made my experience with Leep company easy and straight to the issue without any fuss. She replied to my email within 24 hours with a very flexible and understandable approach. Thank you

Laura was very helpful during my call!

Phone was answered quickly and Laura was so kind and helpful.

Good customer service

Terrible company avoid them at all costs!! Had a water meter installed in October last year and have had to chase them every month to try and get the bills changed over from estimated readings. Everytime you contact them they come back with the same response that they are waiting for the developer of the site to come back to them to confirm the meter details. This has been the case for months and clearly there is neglect from the supposed developer of the site. There has been no apology from anyone I have spoken to and not even any contact from a manager. I have tried to raise several complaints and they will not even carry out that simple request so it does not bode well for the company as a whole. Honestly if you have the choice unlike me I would use a more reputable company and avoid these to avoid a bad experience all round.

Fiona responded to my emails promptly and was very helpful.

Quick efficient service

Fiona made it easy to set up a new direct debit

Sarah has been responding to my question and solved my problem promptly. She is very helpful to the requirements I needed! Thank you again for your assistance and great support!

Great water supplier with excellent customer service. Thank you especially to India & Tia for their help and advise with my account.

Sarah has been nothing short than, lovely, kind, informative and helpful to all the requirements I needed! Thank you for all your help!

Tia was very helpful, understood my issue and it was dealt with very quickly.

Very helpful and informative

Customer care was very helpful and quick to reach

Laura was very friendly & helpful. Not long on hold 👍 This was my final reading with a credit. I provided information required, Laura inputted the credit request for me. All done 👍 thank you Laura.

Jessica was amazing! Friendly, organized, and super helpful, she made everything easy and stress-free. Great customer service!