Leep Utilities Reviews

Just moved into the area and Leep made the process so easy. Jo was so helpful setting up our new account and very professional.

Very helpful and have a lot of patience ☺️ Caitlyn was here to help and explained everything i needed and even went the mile to support my enquiries. Very happy with the service and thank you Caitlyn!

I recently reached out to Caitlyn at Leep Utilities regarding a water billing issue, and I can't express how grateful I am for her assistance. She was incredibly helpful, taking the time to understand my situation and providing clear, concise answers to all my questions. Caitlyn's professionalism and friendly attitude made a potentially stressful situation much easier to handle. She guided me through the process and ensured that I felt supported every step of the way. Her dedication to customer service truly stands out. If you need assistance with water billing, I highly recommend reaching out to Caitlyn. She is a fantastic representative for Leep Utilities and made my experience a positive one!

Just spoke to one of their team called Laura she was great on the phone and helped me with my inquiry. Many Thanks

Good customer service so kind and helpful

The call handle was helpful and respectful

Admire was very quick and to the point. My issue was resolved very quickly.

Caitlin was extremely helpful and efficient and managed to sort my query out quickly.

Customer service by phone call always good. I just had a quick chat with their team member Jadine and she helped me out. The only thing I am concerning is their text message which is too short and lack of detail so I thought that was a scam.

Caitlyn was very lovely and so helpful. She dealt with my query professionally, quickly and pleasantly. Way happy customer!

Update following a phone call received from Leep utilities: They explained the situation and apologised for the length of time it has take to respond They explained that there is not a policy for offering discounts for having water butts installed They explained how they will try and find out from the regulator whether discount schemes are being adopted by other water companies. Have been offered compensation for the amount of time taken to respond and asked whether I can revise my review which I did The email address I was initially communicated was misspelt and it was "headofcustomerservices" rather than "headofcustomerservice" ____________________ Update following Leep's reply: the email address you have provided does not exist: Address not found Your message wasn't delivered to headofcustomerservice @ leeputilities.co.uk because the address couldn't be found, or is unable to receive mail. LEARN MORE _____________________________________ Shocking customer service experience Raised the question about waster water discount as we have a number of water butts to capture rainwater to use on the trees plants and lawns for a bigger garden. Query has been ongoing for more than 8 weeks and now asking for proof of purchase for the water butts and then getting no as an answer. The answers were unprofessional and quoting: having to ask a colleague, waiting on a manager, did not match our policy etc Asked the question about what is actually covered on their discounts policy and they were unable to provide a reason for this.

Excellent customer service

Admire was patient and answered all my questions. Also helped me set up my account without stress

Friendly and helpful customer service!

Sarah from Leep Utilities is an absolute asset to the organisation. She was so helpful and kind and made the sign up process really smooth :)

Quick and painless to set up my account over the phone. The whole process took only 5 minutes and I received confirmation e-mails immediately. Excellent!

Spoke with Gemma on the phone recently, very helpful in resolving my billing issues. Now my account is up to date.

Jadine was very nice to speak to. She was patient and explained everything clearly so I could understand.