Leep Utilities Reviews

I called Leep today to set up my new water account, Hannah the representative was very helpful in answering my questions and explaining the process of how my bills will be paid (new home owner!). Lovely customer service.

I spoke to Caitlyn this afternoon and she was helpful.

Spoke with Jadine about an unclear debit instruction and she helped me sort it out. I was also encouraged to get back in touch if experiencing further issues. Thanks a lot😊

I spoke to Admire today and he was extremely helpful. He took the time to explain what I had failed to understand and provided me with clear and concise advice. I'm a new customer, having just moved house so I'm pleased to see such excellent customer service. I also spoke to Caitlyn prior to speaking to Admire as the phone disconnected to her. She was also very patient with me as the line was quite bad and looked into a meter mix up which my landlord's inventory team caused. It's now all sorted which Admire kindly finalised for me and I've just recieved my first bill. Thanks very much for a quick and efficient service.

Called in and spoke with Jadine who is great at customer service

Jadine,your approach towards my query was highly professional. Thank you for taking time to solve the unclear bill,the direct debit you setup for me would save me the trouble of making payment by my self goingforward. Thank you once more.

Liam was very pleasant and helpful to set up my account. I look forward to having a hassle free service with Leep.

Very helpful staff. Who do their best to accommodate any difficulties one is facing. Just spoke to Genma, who was patient, understanding and efficient.

Caitlyn was very polite, helpful and clear in explaining the answer to my billing query, whilst proactively updating my account details to ensure no communication is missed moving forward. Extremely helpful.

Gemma gave a good service and resolved my query straight away.

Laura was an exceptional Customer Support Team member to liaise with. Everything advised was clear, concise and friendly. Laura followed through with all actions advised and gave brilliant service. Really happy with the service. Thank you to Laura who’s an asset to Leep Utilities.

Spoke to tia, friendly, informative and helpful! Problem resolved and reassurance given Thankyou

Got put straight through to Jadine and was given some helpful advice.

Gemma was amazing, I called to discuss a large credit on my account. Whilst discussing it, she managed to reduce my bill by £120 per month. Super grateful and happy with the service

Good customer service, helped sorted issue.

Hannah was helpful from start to end on how much a 2 person household would use water and gave me an estimate price and spoke about her own experience in setting a direct debit which made my experience relatable. Hannah was well equipped and knew what she was talking about and was helpful in setting up my account. Thank you.

We had an overlap on our payments and the new bill was showing the incorrect amount. I phoned and the call was answered almost immediately. Tia took my details and issued the new bill with the correct amount within minutes. Much appreciated, efficient customer service. Thank you.

Gemma was really helpful and advised me on how much to up my monthly direct debits to to ensure we were always in credit. I appreciated her expertise and honesty