Leep Utilities Reviews

Answered right away and helped me set up account in minutes.

I recently had a billing issue which involved two providers to my property including LEEP. Both Caitlyn and Mark have been dealing with my case, and the communication has been excellent throughout. The billing situation was quite unusual with two providers responsible for certain elements of the process , however we finally got to a resolution , and the root cause. Thank you Caitlyn and Mark.

As a landlord, it is always complicated when tenants come and go without informing utility companies or paying their bills. Sarah from Leep, was personable and resolved all of the account switches with confidence and efficiency.

Very effective and polite customer service

Very swift response, friendly and helpful staff.

Good initial start to a new beginning.

I contacted Leep Water for help with my final bill when moving out. I was impressed with the swift, proactive and friendly service provided by Hannah. She went out of her way to ensure that I had everything I needed. My previous experiences of contacting Leep have also been good.

Excellent from start to finish. The phone was answered quickly and Hannah was courteous,polite and able to deal with my new account with ease. Congratulations to both Leap and Hannah

Mark was amazing and supported my concern thank you

Admire helped me through the registration process. Very professional and completed easily.

I had a very pleasant conversation today with Admire he helped me solve the problem very quickly and efficiently. He was patient and kind

Caitlyn assisted me and took the time to look into my query. She was helpful, polite and professional. Amazing customer service.

Called leep utilities to set up account after moving into a new apartment. I spoke to Laura, all sorted and explained with billing and water meters. Quick, knowledgeable, reliable customer service! 5/5

It was a series of contorted matters, they picked up the phone straight away, I have spoken to Ms Sarah Gharbi, she has sorted out the issues from start to the end step by step acting professionally, friendly and patiently. I do really appreciate her service!

With this company, because they are unregulated they can charge what they want. United utilities charge a friend who lives just outside Leeps area £480 a year for both hot and cold water together. I pay £300 a quarter, £150 on each. This is madness. Yes there are 4 of us but even in a 3 bed house united utilities charged me less. Also I get a standing charge for heating which I disagree with as we don't even have the heating on at all. I know I'm behind on my hot water bill but I all honesty this company are charging way too much money of us. I'm even offering to catch up from October onwards and Hugo or whatever his name is has not responded. So back to the no reply but we expect you to pay the extortionate amount for hot water only.

Excellent communication skill.

Catilyn was very polite and understanding very good at her job and made you feel at ease

Hannah was amazing! I just moved in and recived letters for the previous tenants, phoned crying and she was so sweet and helped me sort everything out! She is an absolute star! Nice and friendly!