Leep Utilities Reviews

Laura set up my account and I am really happy with the service so far thank you.

I had a conversation with Sarah, who listened to my query patiently and explained the bill, including why the direct debit was increasing and how I could keep it the same. Overall, I am very happy with the service and experience.

Sarah at Leep Utilities was tremendously helpful in querying and explaining a recent billing enquiry. She was honest, knowledgeable and patient. Sarah is an asset to the team and should be commended. Thank you.

I set up an account with Leep Utilities today and was guided through the process by Sarah .. excellent.

I called the team to ask about the online services and direct debits. I spoke to Sarah who was really helpful and explained everything to me very clearly. She was lovely to speak to and helped solve my query swiftly

Have been worried about my water bills since I moved in into the new apartments and had to change water supplier. The girl I was speaking to on the phone has been very helpful and helped me with setting up my account straight away so I can easily pay the standing order on time. Very happy my worries has finally been resolved.

Really helpful

Experience is as good with Tia. Very helpful. Just frustrated with the management company who has not done the meter readings and now I’m stuck with the bill.

I was helped by sara who was extremely helpful and finished everything for me so quick. Great service

Was very helpful and kind very happy with the service and how I was spoken to

I'm happy with the customer service from Laura setting up my account and going through the options. It was nice and easy and she was super helpful and friendly.

The staff (Laura) was friendly and patient to answer the question and offered advice.

Kind, friendly service even though they've been sending me a bill with an old reference number for 6 months when they already cancelled it back then. So I've been getting two bills and a debt collection situation for the cancelled one. Took them 6 months to cancel it 'properly'. I wonder if I'll get another one soon? Not good, but hey, that's the UK for you, no services care about the customer, only their income.

Very helpful and efficient.

Extremely helpful team, resolved an issue that wasn’t Leeps fault. Thank you team.

Excellent experience. Caitlyn toke my call and answered all my questions. As I had just moved into a new apartment and had not heard anything from Leap Water, she was able to set up my account very quickly!

I spoke to Tia regarding some account issue. She got it sorted in no time at all. She is friendly, helpful, and efficient. Well done.

Tia was very helpful 😊