Leep Utilities Reviews

I'm a new customer. I had a problem logging into my online account. Sarah was very helpful in walking me through the process. She even set up a direct debit with me, it was brilliant, no problem. I'm very happy with the customer service.

Prompt answering on the phone. Clearly explained and dealt with speedily and without fuss I am not Shelagh Riggs I am Mary Rousell pleas amend these records

I am a new customer and I spoke with Hannah, who is very lovely and really helpful. She was patient in answering all my questions and helped me understand everything I was unsure about.

Very eficient and profesional service. They reply very fast and in a nice manner too. Top tier supplier! Thank you Fiona

New customer trying to set up an account via the portal. Not able to Called the number they can't help as not enough information regarding property. Awaiting a reply from hello@leep So far feeling frustrated I only want to set up direct debit 🤦‍♀️ Amazing what a review can do I had an email response and just like magic everything was sorted. I'm not sure who's working at the call centre but don't think they are very effective. Jessica deserves 5 🌟

Quick and efficient customer support service. I accidentally typed in the wrong meter and they corrected straight away once I sent them email.

The agents are friendly and professional, especially Jadine!

We took over new property on Monday and meter reading sent to Leep was wrong. Fiona was very helpful and immediately resolved issues with developer meter readings and issuing interim bill in less than one (1) hours, phenomenal experience - Customer JG in Berkshire

I am a new customer and I spoke with Jessica, who was lovely and really helpful. She answered my questions and helped me understand everything I was unsure about. So far very happy with the customer service and happy to have a new water supplier considering all the issues with certain other big companies in the south currently

Im very happy with the way my query was dealt with. A lovely lady called Jadine sorted out my query. Jadine sent me an email to confirm the changes on my account. Thank you Jadine

I spoke to a lady called Jess she was very helpful such lovely customer service and helped deal with my probelm

Jessica was so helpful and so lovely

I’ve had no end of problems with my water, especially with Thames water, Who pushed a lot of the responsibility onto Leep utilities, Which I’ve actually found to be nothing but a delay tactic their end! As after calling Leep and speaking with Jemma in the customer care team, They were quick to help and reduce my direct debit and give me advice on how to manage my issues with Thames water. Service was seamless and I have had email confirmation of all that we discussed and changes to direct debits immediately after our call. Can’t rate them enough

Kudos to Hannah for answering my queries!

VERY GOOD CUSTOMER CARE SERVICE. THANK YOU

This account was so easy to set up. The call was answered quickly and the person I spoke to was very helpful.

Fiona was great help! Good customer service !

I have been with Leep Utilities since 2021, and today I contacted them for assistance regarding the Water Sure scheme. I was fortunate enough to speak with Hannah, who went above and beyond to help me—not only with my initial query but also with an additional issue regarding a spike in my water bills that I didn’t even realise Leep Utilities could help with. Hannah was exceptionally helpful, leaving me feeling reassured and well-informed about the next steps to take. Her patience and willingness to go the extra mile truly stood out. She is a real asset to Leep Utilities, its people like Hannah who make your day better. Thank you, Leep Utilities, for having such wonderful staff!