Lebara Mobile (UK) Reviews

I was attended to by Ankita. It was a great experience. She solved my problem swiftly and gave me advice to help avoid subsequent issues.

The lady was very helpful and polite. Shutra Nikare.

On June 9 I was charged £9.80 as Lebara set up a temp account for me when they failed to port my number from Vodafone for 3 weeks. I called on the 10 July to close temp account. This was the third request. They said they would refund the money but couldnt close the account as they had linked it to a MSE promotional rate. I was asked to call every month so they could refund me. Clearly this wasnt acceptable. During the call its terminated at 10.30 am. Checking my IPhone I had no mobile signal but I did have WiFi. I then used chat and they told me the SIM was working normally. During the chat i was getting WA messages asking why my mobile was switched off. I then called my mobile from my home phone - message this mobile is switched off. Lebara told me they were calling me and it was ringing ! After lots of chat and lots of reasons for the failure Lebara said it was a tech issue and they would escalate and a it would be fixed within 72 hours. Today is July 19 143 hours later not inc weekends no solution. In the meantime I bought a Tesco Mobile PAYG SIM on the 12 July thank the Lord. This is the most pathetic service I have ever suffered and I used to be Vodafone Customer and worked for BT ! Avoid like the plague - other providers are available.

Akshay was very quick and helpful

So far, so good. I find that this company keeps its promises. The website is easy to navigate, and the customer service is very responsive and helpful. Thanks, Akshay, for helping me today.

Neha was very helpful and friendly

great customer service from Akshay

Customer service brilliant very helpful representative Shruti Nikhare resolve my issue.

The customer service guy- DARSHAN, I spoke with was very kind and patience to listen to my complaints. Also, Lebara service has improved in recent times. I am enjoying the service so much. 😎

Had small queery

Dangerously bad security and fraud prevention processes. Fraudsters were able to call up and get a SIM sent to an address other than my account address. I caught it in time and was assured that it wouldn't/couldn't happen again. Two days later they did it again. The third time they got lucky and I lost control of my number, and all hell breaks loose. I call Lebara and they tell me they have disabled the number and locked down my account, but don't do either of those things. Some days later they even ported my number out to a new provider without notifying me. One month on and I don't have control of my number (which is still live and in the control of fraudsters as of today), the fraudsters continue to cause utter chaos in my affairs, and each day Lebara tell me "the issue should be sorted in the next 24 hours". I've just had a call from them (for the first time since all this started) asking me to send them the same basic SIM info that I gave them a month ago, "so that we can look into this for you". This goes beyond a simple mistake - I think reckless behaviour would be closer to the mark.

Shubham alhat was excellent. Very professional, well manners courteous, perfect example to all thank you

Had Lebara for a while now and overall haven't had a great experience. Firstly, a lot of the time connection is very fickle and I just have to get used to it. Secondly my plan included data roaming but when I was abroad it just did not work. It was good enough to live by and listen to music & load some basic websites when on data but anything more than that and it just takes ages. Good value for the unlimited calls and texts though. Will be moving on to a different network and I can't recommend this to anyone else.

Generally good, however experiencing poor signals in S18 7WG and S41 8PL areas at present so very disappointed.

I specifically bought credit from Lebara to use data and minutes for holiday, on my Lebera app there is plenty of minutes and data but yet i dont have internet and cant make any phone calls. I spent hours in their chat support trying to resolve the issue. All they do is say a report has been made and someone will contact me after few days they sudenly call and i was to late to pick up the phone. So the next day i keep the phone with me, finaly they called but i could hear anything and they hang up. What kind of service is this? If you can’t deliver what you sell, you shouldn’t be selling these plans at all. Extremely disappointed.

I have a Lebara 5 GB Plan. I wanted a 1GB 8 day Roaming Add-On for my trip to Morocco. I have had several texts from Lebara inviting me to purchase Roaming Add'-On. When I tried to buy one I received a message from Lebara that I could not buy it. This is not what I expect of a good company so in mu opinion Lebara are not a good company.

She was helpful, and explained the process very well. Very nice person.

Prompt reply to call. Helpful staff.

The service and live chat are great and really functional. The person that assisted me was Nagmukesh and they were really helpful and immediately solved my problem, providing me with everything I needed!