Lebara Mobile (UK) Reviews

Sangita was brilliant. Soo patient with us. Thank you so much clever, fabulous lady.

Darshan made it very easy to solve my issue. He was helpful and friendly

Samiksha really helped me with a problem my pac number from EE would not work and she talked me through it, recalled EE got a new pac number sorted, great service many thanks

Ravira was courteous, knowledgeable and helpful. He gave clear answers to all my questions and enabled me to take out a new plan that offered more data.

I have a wonderful customer care experience from Dharshan

Very impressed with their customer service. I connected to their chat service. Agent Akshay efficiently dealt with my query. Very polite and understanding👍

I was requesting a refund from my Levar account , and the receptionist Selvaraj responded quickly and handled the request swiftly.

We were with EE for years. All of a sudden, EE says it is going to double our monthly charge. Not having that! After a bit of research on Trustpilot and Moneysavingexpert, we decided to change to Lebara, which actually had a better deal than our original EE deal, plus they offer roaming in Europe without extra charge, unlike EE. We duly signed up and the SIM cards (2) arrived within 24 hours. We had already got the PAC code from EE so we decided to change over one phone first to make sure all was well. That was when the problems started. Having inserted the new SIM card, we were informed that a code was being sent by text so that we could proceed. Serious flaw: the code was only valid for 60 seconds and we struggled to find any Vodafone reception (Lebara uses the Vodafone network). We had to keep requesting new codes until eventually we found, by leaning out of our bedroom window upstairs, just enough signal to secure a code and enter it within the 60 seconds, but it took two of us with two separate devices and a window open to the rain to achieve this feat. It then took several attempts and the best part of 48 hours to port the original phone number and to set up wifi calling. Now to the second phone. We knew what to do but, having carried out what is a complicated business for oldies like us, wifi calling disappeared. As we have no mobile signal at home, we couldn`t call Lebara, of course, so had to resort to online chat which, admittedly, was quick and efficient. It took 4 days to recover the old number and nearly 6 days for wifi calling to reappear, during which time we could neither make nor receive any calls because, repeat, we have no signal and had no wifi calling. That was NOT good, hence the lower number of stars. Maybe Lebara could lean heavily on Vodafone for better network coverage?

Issue with account sorted very quickly via online chat with minimal fuss.

Very prompt response and quick ly solve my problems

Good customer service from Selvaraj.

Very quick and responsive. Easily solved my problem

Very nice good

Vishwa has been very helpful and took me through all the processes smoothly . Very patient when solving the problem

They are polite and professional. They stay with you till the problem is sorted.

Data sucking animals. Used sky mobile for five years and only max of 4gb a month mobile data usage. Five days of Lebara and 2.5gb used already! Same usage by me. I’ve not done anything different. Most nights at 1am 500mb are being used. And on the 18th at 3:15am, more than 1gb of mobile data was used. I was fast asleep and the phone was on WiFi. Lebara are pretty awful so far. The first person I spoke to from their customer service department was pretty rude. He wouldn’t listen to me and talked over me. I was upset to the point I had to end the call and phone again. Second person I spoke to was better and let me actually speak. He told me he would add 2gb data to my account. Ultimately I really wish I’d stayed with sky. Don’t bother with Lebara.

To the point. Addressed all my queries quickly.

Selvraj agent was super polite so kind and helpful

Aksay provide a best customer service and nicely explain everything.